Tool Rental Service Technician Full Time - 7062 Clareview

The Home Depot Canada; Edmonton; On-site; CAD 42,000 - 60,000; Full time

Job summary

The Home Depot Canada is seeking a Tool Rental Service Technician who helps customers by guiding them to the right tools and solutions for their projects. This role emphasizes reliability, proper maintenance, and strong service orientation.

As part of daily duties, you will manage tool inventories, perform repairs, process tool rental transactions, and train associates to ensure smooth operations. A curious learner mindset and flexible schedule are valued assets.

Qualifications

• Excellent communication skills and customer service abilities.
• Knowledge of policies, procedures and duties related to customer service.
• Able to make decisions and solve problems in a fast-paced environment.
• Knowledge of tools including how to maintain, repair, and order parts.

Responsibilities

• Performing preventive maintenance on tools.
• Forecasting and maintain an adequate inventory of parts for repair.
• Using manuals, vendors, etc. to diagnose problems and restore equipment.
• Cleaning, inspecting, and preparing tools for rental to customers.
• Ensuring tools are repaired and available for rental in a timely manner while keeping costs down.
• Processing tool rental transactions (log repairs and work orders, generate contracts, take deposits, etc.).
• Training Tool Rental Sales Associates on turning, operation, and minor repair of tools.
• Helping customers by providing information and answering questions.
• Ensuring rental equipment is properly displayed, signed, and maintained.
• Troubleshooting and maintenance of all equipment.
• Demonstrating working knowledge of all products in department.

Skills

Customer service

Communication

Problem solving

Tools

Tool knowledge

Job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Purpose

Tool Rental Service Technicians are responsible for the day-to-day operation and maintenance of equipment in the tool rental department. Providing outstanding service to customers by having available equipment that is reliable and properly maintained is the key responsibility of this position. Service Technicians must have a thorough knowledge of all tools and must effectively manage the tool inventory by maintaining the tools and repairing them as necessary. This position also involves forecasting and ordering parts for repair, using a computer to process transactions, training Tool Rental Associates on how to turn and service tools properly, maintenance duties (e.g., keeping work area clean and organized), and acting as a Sales Associate on the floor.

Position Responsibilities

• Performing preventive maintenance on tools
• Forecasting and maintain an adequate inventory of parts for repair
• Using information from manuals, vendors, etc. to help diagnose problems and restore equipment
• Cleaning, inspecting, and preparing tools for rental to customers
• Ensuring tools are repaired and available for rental in a timely manner while keeping costs to a minimum
• Processing tool rental transactions (logging repairs and work orders, generating contracts, taking deposits, turning contracts into invoices upon equipment return etc.)
• Training Tool Rental Sales Associates on turning, operation, and minor repair of new and existing tools
• Helping customers by providing information and answering questions
• Ensuring rental equipment is properly displayed, signed, and maintained
• Troubleshooting and maintenance of all equipment
• Demonstrating working knowledge and/or hands-on experience with all products in department
• Must operate cash register and follow all related procedures
• Maintaining a high level of knowledge of all tools including how to maintain, repair, order parts, proper usage, etc.
• Analyzing information to recognize potential problems, identifying causes of equipment problems (loose parts, misuse by customers, etc.) and proposing solutions
• Providing outstanding customer service
• Safety expectations for this role are outlined under The Home Depot Canada Environmental Health & Safety Management system element under "Worker"

Experience/Knowledge Required

• Minimum time in position and performance management code requirements of V2 (or P3 in previous system)
• Ability to work a flexible schedule including evenings and weekends
• Excellent communication skills and customer service skills
• Knowledge of all policies, procedures and duties related to customer service
• Excellent decision making ability and problem solving skills
• Knowledge of tools including how to maintain, repair, order parts, proper usage, etc.