Tool Rental Technician: Repair, Service & Customer Support

The Home Depot; Fort Saskatchewan; On-site; CAD 42,000 - 52,000; Full time

Job summary

The Home Depot in Fort Saskatchewan, AB is seeking a Tool Rental Service Technician to maintain equipment, manage inventory, and deliver outstanding customer service on the sales floor.

You will perform preventive maintenance, diagnose issues, repair tools, process rental transactions, and train associates on tool handling and safety. Flexibility for evenings and weekends is required.

Qualifications

• Experience in retail or service environment preferred.
• Ability to diagnose tool issues and perform basic repairs.
• Excellent communication and customer service skills.

Responsibilities

• Performing preventive maintenance on tools
• Forecasting and maintaining an adequate inventory of parts for repair
• Using manuals and vendors to diagnose problems and restore equipment
• Cleaning, inspecting, and preparing tools for rental to customers
• Processing rental transactions and related paperwork
• Training Tool Rental Associates on tool handling and minor repairs
• Assisting customers with information and questions
• Maintaining display, signage, and proper tool storage
• Troubleshooting and maintenance of all equipment
• Demonstrating knowledge of products in the department

Skills

Customer service

Tool knowledge

Problem solving

Communication skills

Job description

The Home Depot in Fort Saskatchewan, AB is seeking a Tool Rental Service Technician to maintain equipment, manage inventory, and deliver outstanding customer service on the sales floor.

You will perform preventive maintenance, diagnose issues, repair tools, process rental transactions, and train associates on tool handling and safety. Flexibility for evenings and weekends is required.