Tool Rental Service Technician Full Time - CAMPBELL RIVER

The Home Depot Canada; Campbell River; On-site; CAD 30,000 - 33,000; Full time

Job summary

The Home Depot Canada in Campbell River is seeking a Tool Rental Service Technician to support daily operations, maintain reliable rental tools, and serve customers with practical solutions for their projects.

You will perform preventive maintenance, manage tool inventory, train associates, and process rental transactions while upholding safety and quality standards. A strong focus on customer service and problem solving is essential to succeed in this hands-on role.

Qualifications

• Excellent customer service and communication skills.
• Knowledge of tools, maintenance, and repair procedures.
• Ability to forecast, manage inventory, and order parts as needed.

Responsibilities

• Perform preventive maintenance on tools.
• Forecast and maintain an adequate inventory of parts for repair.
• Process tool rental transactions and generate contracts.
• Train Tool Rental Associates on tool handling and minor repairs.
• Assist customers by providing information and answering questions.
• Ensure rental tools are cleaned, inspected, and presentable for customers.
• Troubleshoot equipment issues and perform basic repairs.
• Maintain up-to-date knowledge of department products.

Skills

Customer service

Communication

Tools knowledge

Inventory management

Troubleshooting

Job description

Pay Range: $21.85 - $23.85

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you're also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Purpose

Tool Rental Service Technicians are responsible for the day-to-day operation and maintenance of equipment in the tool rental department. Providing outstanding service to customers by having available equipment that is reliable and properly maintained is the key responsibility of this position. Service Technicians must have a thorough knowledge of all tools and must effectively manage the tool inventory by maintaining the tools and repairing them as necessary. This position also involves forecasting and ordering parts for repair, using a computer to process transactions, training Tool Rental Associates on how to turn and service tools properly, maintenance duties (e.g., keeping work area clean and organized), and acting as a Sales Associate on the floor.

Position Responsibilities

• Performing preventive maintenance on tools
• Forecasting and maintain an adequate inventory of parts for repair
• Using information from manuals, vendors, etc. to help diagnose problems and restore equipment
• Cleaning, inspecting, and preparing tools for rental to customers
• Ensuring tools are repaired and available for rental in a timely manner while keeping costs to a minimum
• Processing tool rental transactions (logging repairs and work orders, generating contracts, taking deposits, turning contracts into invoices upon equipment return etc.)
• Training Tool Rental Sales Associates on turning, operation, and minor repair of new and existing tools
• Helping customers by providing information and answering questions
• Ensuring rental equipment is properly displayed, signed, and maintained
• Troubleshooting and maintenance of all equipment
• Demonstrating working knowledge and/or hands-on experience with all products in department
• Must operate cash register and follow all related procedures
• Maintaining a high level of knowledge of all tools including how to maintain, repair, order parts, proper usage, etc.
• Analyzing information to recognize potential problems, identifying causes of equipment problems (loose parts, misuse by customers, etc.) and proposing solutions
• Providing outstanding customer service

Safety expectations for this role are outlined under The Home Depot Canada Environmental Health & Safety Management system element under "Worker"

Experience/Knowledge Required

• Minimum time in position and performance management code requirements of V2 (or P3 in previous system)
• Ability to work a flexible schedule including evenings and weekends
• Excellent communication skills and customer service skills
• Knowledge of all policies, procedures and duties related to customer service
• Excellent decision making ability and problem solving skills
• Knowledge of tools including how to maintain, repair, order parts, proper usage, etc.