Tool Rental Associate - Part Time (Collingwood)

The Home Depot; Collingwood; On-site; CAD 25,000 - 27,000; Full time

Benefits offered by this job

Semi-annual bonuses

Deferred Profit-Sharing Program

Comprehensive benefits

Stock purchase discount (15%)

Merit-based salary increases

Job summary

The Home Depot Canada is hiring a Sales Associate to provide fast, friendly service, assess customer needs, and guide them to the right solutions for their projects. You will build knowledge of department and adjacent products, greeting customers and delivering a positive shopping experience.

Responsibilities include helping customers, promoting services, and maintaining stock and store appearance in a flexible schedule, including evenings and weekends in a busy warehouse environment.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of retail or trade experience is an asset.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Follow The Home Depot GET Model: Greeting, Engaging, and Thanking the customer.
• Actively seek customers throughout the store and escort them to appropriate merchandise.
• Ask open-ended questions about projects to determine needs and expertise.
• Promote services such as Special Services, Tool Rental, Pro Desk, Pro Services, etc.
• Discuss options (good, better, best) and suggest related items outside of department.
• Educate customers about the whole project.
• Utilize empowerment when needed to satisfy customers.
• Perform daily stock maintenance: signage, display, and cleanliness.

Skills

Interpersonal Skills

Communicates Effectively

Customer Focus

Education

High School Diploma or equivalent

Job description

Pay Range: $18.50 - $19.50

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview:

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.

Key Responsibilities:

• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
• Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them

Drives Sales

• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
• Educate customers about the whole project
• Using empowerment program when necessary to satisfy customers
• Execute daily stock maintenance: all products signed, displayed, and clean

Builds Skills and Knowledge

• Maintain knowledge of all products in department and adjacent departments
• Proactively seek knowledge on all products and services

Maintains Safety and Security

• Follows all safety policies and procedures, Loss Prevention policies and procedures

Competencies:

• Communicates Effectively
• Customer Focus

Skills:

• Interpersonal Skills

Direct Manager/Direct Reports:

• Department Supervisor

Travel Requirements:

• No travel requirements

Physical Requirements:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:

• Working within a flexible schedule that may include evening and weekends
• Warehouse environment that can be dusty and noisy
• Doors are frequently open, causing drafts and interior temperature changes

Minimum Education:

• High School Diploma or equivalent

Minimum Years of Work Experience:

• 1 to 2 years Retail or Trade experience an asset

Minimum Leadership Experience:

• NA

Certifications:

• NA

Other Requirements/Assets:

• NA

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. Our process is designed to ensure human oversight is maintained throughout the selection process.