Title Senior Customer Success Manager

Syntax México; Montreal; On-site; CAD 80,000 - 110,000; Full time

Job summary

Syntax México is seeking a Senior Customer Success Manager to enhance customer relationships and drive success with our solutions. This role requires a strategic leader with extensive experience in Customer Success Management and expertise in public cloud and ERP technologies. Enjoy a dynamic work environment with growth opportunities and a commitment to diversity.

Benefits

Competitive compensation

Flexible work options

Attractive benefits

Career development opportunities

Qualifications

• 8+ years experience in Customer Success Management.
• Exceptional communication and relationship management skills required.
• Deep knowledge of public clouds and ERPs such as JDE and Oracle.

Responsibilities

• Build and maintain customer relationships, ensuring satisfaction.
• Manage escalations and provide strategic reviews with customers' executives.
• Develop customer success strategies and monitor health metrics.

Skills

Communication

Relationship Management

Problem-solving

Strategic Thinking

Contract Management

Technical Expertise

Education

Bachelor’s degree in Business Administration

MBA

Tools

Oracle

SAP

AWS

Azure

Google Cloud

Job description

Join to apply for the Senior Customer Success Manager role at Syntax México .

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications, providing comprehensive technology solutions since 1972. We specialize in implementing and managing ERP deployments (Oracle, SAP) across private, public, or hybrid clouds, serving some of North America’s largest corporations across diverse industries. Our partnerships include Oracle, SAP, AWS, Microsoft, IBM, and other global technology leaders.

About The Role

We are seeking a highly experienced Senior Customer Success Manager to join our team in Canada. You will be the trusted advisor for our enterprise customers, ensuring they derive maximum value from our solutions and fostering long-term relationships. The role requires expertise in customer communication, escalation management, executive business reviews, contract management, public clouds, ERPs (especially JDE and Oracle Cloud), and cloud technologies.

Key Responsibilities

• Customer Communication & Relationship Management : Build and maintain strong, long-term relationships, ensuring satisfaction and loyalty. Act as the primary contact and deliver exceptional customer experiences.
• Escalation Management : Identify, manage, and resolve customer issues proactively, collaborating with cross-functional teams to ensure effective resolution and preventive measures.
• Contract Understanding : Fully understand contract terms, SLAs, and deliverables, providing guidance on amendments and renewals.
• Executive Business Review (EBR) : Conduct strategic reviews with customer executives, highlighting achievements and opportunities, and providing actionable insights.
• Technical Expertise : Demonstrate understanding of public cloud solutions and ERPs, particularly JDE and Oracle Cloud, advising customers on best practices.
• Customer Success Strategy : Develop and execute success plans aligned with customer objectives, monitor health metrics, and drive adoption, retention, and expansion initiatives.
• Technical Collaboration : Work with technical teams to identify issues, develop improvement plans, and ensure timely resolution of service activities.

Qualifications

• Minimum 8 years of experience in Customer Success Management or similar roles in the technology sector.
• Exceptional communication and relationship management skills.
• Proven ability to manage escalations and interpret contractual obligations.
• Experience conducting Executive Business Reviews and engaging with senior stakeholders.
• Deep knowledge of public clouds, ERPs, especially JDE, Oracle solutions, and Oracle Cloud.
• Familiarity with cloud platforms like AWS, Azure, or Google Cloud is a plus.
• Strategic thinker with problem-solving skills, organizational abilities, and excellent presentation skills.
• Bachelor’s degree in Business Administration, IT, or related field; MBA is a plus.

Why Syntax?

Join us and work on innovative projects like SAP S / 4HANA Cloud and SAP Digital Manufacturing Cloud for Smart Press Shop, a joint venture between Porsche and Schuler. We offer competitive compensation, flexible work options, attractive benefits, a modern environment, open feedback culture, flat hierarchies, and career development opportunities.

Apply now and become part of the Syntax team! Syntax is committed to diversity and is an equal opportunity employer. All qualified applicants will be considered regardless of race, gender, age, disability, or veteran status.

• Seniority level : Mid-Senior level
• Employment type : Full-time
• Job function : Other
• Industries : IT Services and IT Consulting

Note : The job posting is still active.

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