Time Management Support Advisor

CGI; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in payroll and human capital management is seeking a motivated individual to join their dynamic team. The role involves advising clients, performing organizational tests, and assisting with administrative tasks. With a commitment to professional development, CGI offers ongoing training and a supportive work environment. Bilingualism in French and English is critical due to client interactions.

Benefits

Employee Assistance Program

Health and Wellness program

Comprehensive insurance coverage

Career development support

Flexible insurance plan

Telemedicine services

Qualifications

• Minimum of 3 years of time management experience required.
• Ability to work under pressure and meet deadlines.
• Strong teamwork and communication skills necessary.

Responsibilities

• Guide clients on scheduling and time management modules.
• Analyze client needs and ensure follow-up.
• Perform tests to ensure quality and compliance with ISO processes.

Skills

French

Analytical Thinking

Customer Service & Support

Education

College diploma (DEC) in administration

National Payroll Institute (NPI) certification

Tools

Microsoft Office

Job description

Position Description:

CGI – Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. As part of a dynamic team, you will contribute to the success of local businesses! We are proud of our privileged relationships with clients, and their satisfaction rate is very high.

Every day, our members help thousands of customers pay their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with over 700 professionals and more than 62,000 customers!

We are looking for a reliable and motivated individual. Are you ready to play a key role?

We are ready for you:
-Never stop learning: we offer a complete, ongoing and paid training on Canadian payroll;
-Work environment recognized as one of the best in the Canada (Great Place to Work certified);
-Employee Assistance Program, Health and Wellness program, comprehensive insurance coverage, financial assistance for your job-related studies;
-Career development supported by a professional development plan;
-Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us;
-Benefits that fit your needs: Flexible insurance plan, telemedicine, and more!

Your future duties and responsibilities:

You will help people and make a difference. You will bring a human touch to the relationship between clients and the company and you will be their trusted advisor. On a typical day, you will:

-Respond to and guide clients on the use of scheduling and time and attendance management modules;
-Analyze and validate client needs and ensure necessary follow-up;
-Propose optimal solutions adapted to the business context;
-Perform tests to ensure quality and follow current ISO process;
-Ensure the dates agreed to with clients are met;
-Work with their colleges to share work and knowledge;
-Develop a relationship of trust with the client;
-Perform administrative tasks such as invoicing, portal access, documentation, follow-up, etc.;
-Work closely with other sectors.

Required qualifications to be successful in this role:

-College diploma (DEC) in administration or any other combination of relevant or equivalent education and experience;
- A minimum of 3 years of time management experience;
- Experience in needs analysis;
- Ability to work under pressure and meet deadlines;
- Team spirit and planning skills;
-Good management of priorities and time;
-Teamwork and communication skills;
- Ability to work with Microsoft Office tools
- National Payroll Institute (NPI) certification (an asset);
- Customer service experience (an asset);
-Excellent verbal and written English and French (essential)

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

Skills:

• French
• Analytical Thinking
• Customer Service & Support

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Come join our team—one of the largest IT and business consulting services firms in the world.