Tim Hortons Supervisor, Full Time

Compass Group Canada; Hamilton; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Award-winning culture

Extensive learning opportunities

Health, vision & dental benefits

Mental health resources

Diversity and inclusion

Job summary

Compass Group Canada in Hamilton, Ontario is seeking a Food Service Supervisor to assist Food Service Managers and Executive Chef across multiple units, including Tim Hortons. You will supervise production, manage staff, schedule hours, hire and train employees, and ensure efficient service.

You will learn to resolve labour relations issues, track inventories and costs, communicate with patrons, and maintain Health and Safety and HACCP standards.

Responsibilities

• Assist the Food Service Managers and Executive Chef to supervise multiple food service units including Tim Hortons.
• Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees.
• Learn from and assist the Food Service Managers to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
• Communicate positively and enthusiastically to the café patrons and address their issues promptly.
• Complete weekly audit checklist on Health and Safety, Quality Assurance and Financial Controls.
• Complete weekly external brand audit, identify corrective action and follow up.
• Monthly Action planning to achieve revenue targets, speed of service and budget compliance.
• Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
• Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head office.
• Ensure Hazard Analysis and Critical Control Point (HACCP) standards are followed in the food preparation process.

Job description

• Assist the Food Service Managers and Executive Chef to supervise multiple food service units including Tim Hortons.
• Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees.
• Learn from and assist the Food Service Managers to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
• Communicate positively and enthusiastically to the café patrons and address their issues promptly.
• Complete weekly audit checklist on Health and Safety, Quality Assurance and Financial Controls.
• Complete weekly external brand audit, identify corrective action and follow up.
• Monthly Action planning to achieve revenue targets, speed of service and budget compliance.
• Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
• Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head office.
• Ensure Hazard Analysis and Critical Control Point (HACCP) standards are followed in the food preparation process.

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact [e-mail] for further information.