Tim Hortons Store Manager

Tim Hortons; London; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Discounted or free food

Extended health care

On-site parking

Wellness program

Job summary

Tim Hortons in London, Ontario is seeking a proactive Restaurant Manager to lead day-to-day operations, model exceptional guest service, and build a high‑performing, positive work environment in a fast‑paced café.

You will manage schedules, control costs, uphold food safety standards, coach and motivate staff, and drive sales while maintaining a welcoming, inclusive team culture aligned with our values.

Qualifications

• Minimum 2–5 years in food service management, preferably in a high-volume setting such as a café, bakery, or restaurant.
• High school diploma required; post-secondary education in hospitality or business is an asset.
• Serve Safe Certification or equivalent (or willingness to obtain).

Responsibilities

• Lead daily operations with a Guests Come First attitude, model outstanding service.
• Develop team schedules, assign duties, and maintain proper shift coverage.
• Oversee budgets, control costs, and manage financial reporting.
• Recruit, train, and mentor a diverse and inclusive team.
• Foster a respectful, motivating workplace through daily huddles and open communication.
• Ensure health, safety, and sanitation standards are followed.

Skills

Leadership

Communication

Conflict resolution

Negotiation

Staff training

Financial & supply management

Education

High school diploma

Hospitality or business (asset)

Job description

A Restaurant Manager at Tim Hortons plays a vital role in driving day-to-day operations, ensuring top-tier guest service, and fostering a high-performing, positive work environment. Based in London, Ontario, this position requires a proactive, hands-on leader who exemplifies our core values, motivates the team, and ensures operational excellence.

Key Responsibilities:

Operational Excellence

• Lead daily operations with a “Guests Come First” attitude, model outstanding service.
• Ensure compliance with all Tim Hortons operational standards, food safety regulations, and sanitation protocols.
• Develop team schedules, assign duties, and maintain proper shift coverage.
• Serve as Floor Leader during peak periods to optimize service.
• Communicate daily focus areas and shift updates across teams.
• Support and execute company-wide incentive programs.
• Plan and manage budgets to achieve sales and transaction targets.
• Control key costs including food, paper, and labour.
• Oversee cash handling, deposits, financial reporting, and timecard verification for payroll.
• Monitor supply ordering and inventory levels to ensure efficient restaurant operations.
• Recruit, train, and mentor a diverse and inclusive team.
• Foster a respectful, motivating workplace through daily huddles and open communication.
• Identify and develop high-potential team members for future leadership roles.
• Conduct regular performance reviews and provide ongoing coaching.
• Promote a culture of recognition using organizational tools and creative methods.

Health & Safety Compliance

• Enforce all health, safety, and employment standard policies.
• Conduct regular workplace inspections and ensure adherence to safety practices.
• Report incidents, injuries, or any non-compliance to the General Manager or Owner promptly.

Qualifications

Experience:

Minimum 2–5 years in food service management, preferably in a high-volume setting such as a café, bakery, or restaurant.

Education:

High school diploma required; post-secondary education in hospitality or business is an asset.

Skills:

• Strong leadership, team-building, and organizational skills
• Excellent communication, conflict resolution, and negotiation abilities
• Proven ability to train, motivate, and manage performance
• Knowledge of restaurant financial practices and supply management

Certifications:

Serve Safe Certification or equivalent (or willingness to obtain)

Availability:

Must be willing to relocate (if required) and available to work flexible shifts, including weekends.

Gill Group is proud to be an equal opportunity employer (EOE).

Job Type: Full-time

• Discounted or free food
• Extended health care
• On-site parking
• Wellness program

Experience:

• Tim Hortons: 3 years (preferred)

Company Information

In 1964, the first Tim Hortons® restaurant in Hamilton, Ontario opened its doors and Canadians have been ordering Tim Hortons iconic Original Blend coffee, Double-DoubleTM coffees, Donuts and Timbits® in the years since. Over the last 55 years, Tim Hortons has captured the hearts and taste buds of Canadians and has become synonymous with serving Canada’s favourite coffee. Tim Hortons is Canada’s largest restaurant chain operating in the quick service industry with nearly 4,000 restaurants across the country. More than a coffee and bake shop, Tim Hortons is part of the Canadian fabric and guests can enjoy hot and cold specialty beverages – including lattes, cappuccinos and espressos, teas and our famous Iced Capps® – alongside delicious breakfast, sandwiches, wraps, soups and more.

Accommodations available upon request.