Ticket & Retail Sales Attendant

Hornblower Group; Eastern Ontario; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading company in providing memorable experiences is seeking a Ticket & Retail Sales Attendant in Gananoque. This seasonal position requires excellent customer service skills, attention to detail, and the ability to work in a dynamic environment. The role includes greeting guests, managing transactions, and promoting products while ensuring compliance with safety standards. Competitive wages, generous retention bonuses, and opportunities for recognition make this a rewarding position.

Benefits

Competitive Wage

Retention Bonus - up to $500.00!

Complimentary Cruise Tickets & Uniforms

Crew Recognition Awards

Paid Training

Qualifications

• Minimum one year customer service experience required.
• Ability to read and write English; proficient with computers.
• Physical ability to lift up to 40 lbs.

Responsibilities

• Greet passengers and distribute boarding passes.
• Collect payments and resolve customer complaints.
• Promote local products and assist with retail inventory.

Skills

Customer service

Communication skills

Cash handling

Attention to detail

Education

O.S.S.D. or equivalent

Tools

Microsoft Word

Excel

Job description

City Experiences - Ticket & Retail Sales Attendant

Location: Gananoque

Position Type: Seasonal/Contract

About You

This role requires an adaptable, dynamic individual who embodies City Experiences’ RESPECT Service System.

About The Opportunity

The Ticket & Retail Sales Attendant will warmly greet guests, distribute boarding passes, answer questions, collect payments and vouchers, and make reservations, all while maintaining an upbeat attitude. This position reports directly to the Ticket & Retail Sales Manager.

Crew Benefits

• Competitive Wage
• Retention Bonus - up to $500.00!
• Complimentary Cruise Tickets & Uniforms
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

Essential Duties & Responsibilities

• Greet passengers and inform them about boarding procedures; print, sort, and distribute boarding passes
• Explain products, services, and prices; answer guest questions
• Collect outstanding balances and payment vouchers from third-party distributors
• Make and confirm cruise reservations via phone, mail, and computer; maintain inventory and provide availability information
• Resolve customer complaints regarding bookings and ticketing
• Address guests by name and recognize special occasions
• Assist with retail inventory and stocking
• Explain and promote local products sold in the gift shop
• Use Point of Sale system for transactions
• Notify guests of changes to cruise schedules or departure locations
• Follow all safety, departmental, and service standards
• Adhere to health and safety regulations
• Perform additional duties as assigned

Requirements & Qualifications

• O.S.S.D. or equivalent recognized by the Ministry of Education
• Minimum one (1) year customer service experience
• Proficiency with computers and applications like Microsoft Word & Excel
• Excellent oral communication skills
• Ability to read and write English; capable of entering and maintaining electronic information
• Cash handling and basic math skills
• Reliable, responsible, and dependable
• Ability to work extended periods standing
• Availability on major holidays
• Physical ability to lift up to 40 lbs (18 kg)
• Service-oriented mindset
• Attention to detail and thoroughness
• Calmness in high-stress situations
• Willingness to wear PPE as required

About Us

City Experiences is passionate about providing memorable land and water experiences. With over 40 years of growth, our portfolio includes more than 25 brands serving over 30 million guests annually. We value communication, creativity, and cooperation, and seek enthusiastic team players.

Our RESPECT Service System reflects our commitment to our mission, vision, values, and operating principles, fostering a culture centered on respect to achieve our goal of becoming a global leader in experiences and transportation.

City Experiences is an Equal Opportunity Employer, committed to a work environment free of harassment and discrimination, in accordance with applicable laws.