Thrift Store Associate - On-Call & Customer Service

salvationarmyca; Huntsville; On-site; CAD 19,000 - 25,000; Part time

Job summary

The Salvation Army in Canada is seeking a casual on-call Thrift Store Associate to support daily retail operations, greet customers, process donations, sort merchandise, and maintain store presentation. The role requires standing for long periods and lifting up to 30 pounds.

You will work with store staff to ensure accurate transactions, safe handling of goods, and adherence to OH&S rules, with shifts varying week to week, including weekdays and Saturdays.

Qualifications

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
• Alternative combination of education and experience may be considered.

Responsibilities

• Greet and interact with customers/donors in a positive, friendly, and courteous manner.
• Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
• Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
• Maintain store opening and closing procedures as required.
• Responsible for accurate completion of all customer transactions including cash and debit sales with minimal voids, overages, or shortages.
• Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
• Process raw materials by loading/unloading, sorting, packing, hanging, pricing, and storing donations.
• Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
• Pay attention to store security, by monitoring activity within the store.
• Assist with store layout plans to attract customers, which would include window displays and merchandise displays; displays and merchandise displays; ensures attractiveness of the store through "Tidy Maintenance".
• Contribute to the control of inventory by retrieving, sorting, hanging, and pricing as directed.
• Assist with donation turnover, replenish inventory levels on the sales floor and remove inventory from sales floor as directed.
• Handle the merchandise in a safe and organized manner; assist in stock rotation; bagging textiles to be recycled and placing metal recycling in the appropriate location.
• Assist donors with their contributions, unload donations and place stock in appropriate location.
• Maintain the proper sorting and processing of goods, ensure compliance with quality standards; that all products are priced correctly as per store policy.
• Perform other duties as required.

Education

Willingness to support Salvation Army mission and its implications for position responsibilities

OH&S Act compliance knowledge

Job description

The Salvation Army in Canada is seeking a casual on-call Thrift Store Associate to support daily retail operations, greet customers, process donations, sort merchandise, and maintain store presentation. The role requires standing for long periods and lifting up to 30 pounds.

You will work with store staff to ensure accurate transactions, safe handling of goods, and adherence to OH&S rules, with shifts varying week to week, including weekdays and Saturdays.