Theatre Team Lead & Guest Experience

Famous Players; Ottawa; On-site; CAD 23,000 - 32,000; Part time

Benefits offered by this job

Tuition Assistance

Employee Assistance Program

Flexible Hours

Discounted Food and Beverages on Shift

Opportunities to Grow

Job summary

Cineplex in Ottawa, Ontario is seeking a Part-Time Assistant Manager / Cast Member to lead a team and ensure an exceptional guest experience during busy periods.

You will help manage the theatre's budget, drive revenue, and forecast actions to push the business forward while maintaining high service standards.

This role offers flexible hours, tuition assistance, an employee assistance program, discounts on food and beverages, and growth opportunities.

Qualifications

• You have experience in a similar environment.
• You can analyze and interpret the needs of customers and offer appropriate options, solutions, and resolutions required.
• You have demonstrated ability to lead a team during high volume business periods in multiple departments.
• You have strong conflict resolution, negotiation, and objection handling skills.
• You have schedule flexibility to work extended hours as required.

Responsibilities

• Assist with leading and managing a dedicated team of employees and, when necessary, take an active hand to ensure guest satisfaction is maintained.
• Manage the guest experience - ensure every guest who visits your facility is satisfied and is excited about their next visit.
• Assist with managing your theatre's budget and growing revenue.
• Forecast, initiate action/projects to drive the business forward and strengthen Cineplex Entertainment as Canada's #1 premier film exhibition company.

Skills

Team leadership

Customer service

Conflict resolution

Negotiation

Flexible schedule

Job description

Cineplex in Ottawa, Ontario is seeking a Part-Time Assistant Manager / Cast Member to lead a team and ensure an exceptional guest experience during busy periods.

You will help manage the theatre's budget, drive revenue, and forecast actions to push the business forward while maintaining high service standards.

This role offers flexible hours, tuition assistance, an employee assistance program, discounts on food and beverages, and growth opportunities.