Senior Shelter Support Worker- Barton Tiffany Shelter

Good Shepherd Centres; Hamilton; On-site; CAD 78,884,000 - 91,435,000; Full time

Benefits offered by this job

Continuing education

Staff recognition programs

EAP (Family/Employee Assistance)

Extended health benefits

Positive and encouraging atmosphere

Make a difference and provide hope

Job summary

Good Shepherd Centres in Hamilton, Ontario, is seeking a Senior Shelter Support Worker to assist residents in a housing-focused shelter environment. You will provide crisis intervention, case management, and supportive counseling to individuals and families facing housing instability.

Reporting to the Senior Program Manager, you will work with a multidisciplinary team to maintain a safe, hospitable setting and to develop enhanced support frameworks that improve shelter operations and housing

Qualifications

• Minimum 3 years in housing/homelessness sector, with residential experience.
• Diploma or degree in a social services-related field.
• Advanced crisis intervention skills and mental health/addiction knowledge.
• Ability to work in a lower-barrier shelter with diverse adults.
• Experience applying harm reduction and trauma-informed frameworks.
• Valid driver's license is an asset; second language is an asset.

Responsibilities

• Support individuals, couples and pets in a unique shelter setting.
• Provide housing-focused case management anchored in Housing First.
• Offer crisis intervention, strengths-based supports, and referrals.
• Maintain professionalism with strong communication and documentation.
• Apply harm reduction, trauma-informed, anti-racist frameworks in care.
• Assist with training and onboarding of Shelter Workers.
• Follow OH&S rules and regulations as required.

Skills

Crisis intervention

Case management

Housing-focused services

Documentation

Communication

Education

Diploma or degree in a social services-related field

Job description

Hours of Work:

The successful candidates must be available to work 12-hour rotating shifts, including both days and evenings.

Rate of Pay:

$27.53/hour - $31.91/hour (Starting salary will be determined by factors such as relevant experience, qualifications, internal equity, and market conditions).

Reason For Posting:

The posting is for an existing position.

Who We Are

At Good Shepherd we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at www.goodshepherdcentrces.ca

Good Shepherd Centres' Barton-Tiffany Emergency Shelter provides temporary accommodation to individuals and 2-person households who face exceptional barriers to accessing traditional shelter programs and/or sustainable housing. This housing-focused program offers private, self-contained units for residents (and their pets) on a site owned by the City of Hamilton.

We are currently seeking Senior Shelter Support Worker to support residents in this innovative shelter environment. Senior Shelter Workers provide intensive, adaptive services to residents with complex barriers to finding and sustaining housing in the community.

If you have proven experience and are ready to take the next step in your career, we'd love to hear from you! This is a unique opportunity to continue to grow with Good Shepherd and to contribute to an impactful new initiative.

How You Will Make an Impact

Reporting to the Senior Program Manager, you will work with a multi-disciplinary team to maintain a safe, hospitable environment and to support residents in establishing and achieving plans that will assist them in optimizing their quality of life and achieving housing stability in the community.

This role includes working with the Senior Program Manager in the development and implementation of enhanced support frameworks to improve shelter operations.

Ideal candidates will bring several years of progressive experience in crisis intervention and housing-focused case management. Demonstrated skill in supporting people impacted by housing instability, poverty, social isolation, mental health issues and substance use is essential.

In this role you will:

• Support individuals, couples and people with pets who are unhoused in a unique shelter setting.
• Leverage your professional skills, experience and creativity to provide housing-focused case management services anchored in the principles of Housing First.
• Use your skills and experience to offer crisis intervention, strengths-based supports, and a range of services including referral, advocacy and supportive counselling to assist clients in achieving their goals
• Demonstrate professionalism, as well as excellent communication and documentation skills
• Utilize your knowledge of homelessness, poverty, trauma, mental health issues, substance use, and gender-based violence in offering safe, accessible and respectful care
• Provide services and supports that are grounded in harm reduction, trauma-informed, anti-racist, anti-oppressive frameworks
• Provides peer support, helps address day-to-day shelter operations, and assists with training and onboarding of Shetler Workers, as directed by the Senior Manager.
• Observe all Good Shepherd health and safety rules and work in compliance with the provisions of the Occupational Health and Safety Act and its regulations

What You'll Bring to Our Team

• A minimum of 3 years of experience (or a combination of education and experience) in the housing and homelessness sector, with a focus on residential settings.
• A diploma or degree in a social services-related field.
• Advanced crisis intervention skills and experience, and in-depth knowledge / experience of mental health and addiction support
• Ability to work in a lower - barrier, housing-focused shelter environment with women, men transgender and non-binary adults - both singles and couples.
• Demonstrated ability to provide services to individuals impacted by poverty, trauma, mental health issues and substance use within harm reduction, trauma-informed, anti-racist/anti-oppressive frameworks
• Ability to work both indoors and outdoors and in an environment that accommodates pets/animal
• A valid driver's license is an asset for this position.
• Fluency in a language in addition to English an asset

What We Offer

• Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
• Staff recognition programs along with access to self-care supports and EMPLOYEE
• FAMILY ASSISTANCE PROGRAM (EAP)
• POSITIVE and ENCOURAGING atmosphere
• Make a difference and provide HOPE
• Extended Health Benefits

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905-528-5877.