Territory Technical Representative - CANADA (7496)

CLAAS; Regina; On-site; CAD 55,000 - 75,000; Full time

Job summary

CLAAS of America is seeking a Territory Technical Representative in Regina, Saskatchewan, to provide in-field technical support to our dealers and promote the CLAAS brand. This full-time role requires strong mechanical aptitude, a Bachelor’s degree, and 2-4 years of experience in the agricultural equipment field. The position involves extensive travel and extensive interaction with dealers and CLAS products, fostering effective relationships and aiding in issue resolution.

Qualifications

• 2-4 years related work experience preferred.
• Experience in operation, maintenance, and repair of agricultural equipment.
• Proficient in computer use and willing to learn new programs.

Responsibilities

• Provides technical support to dealer service personnel.
• Trains dealer personnel on E-Service and other software tools.
• Schedules dealer and customer visits as needed.

Skills

Technical communication

Analytical skills

Interpersonal skills

Education

Bachelors Degree in technical or business field

Agricultural based study or equivalent experience

Tools

Diagnostic tools (Elec. & Hyd.)

MS Windows

Microsoft Office

Job description

IDEAL LOCATION : REGINA SASKATCHEWAN CANADA

CLAAS of America is part of a family-owned company that has people throughout North America. As a team we stand for the successful sales and service of the CLAAS product range in North America. Together with our sales partners we strive to empower farmers to be the best in their fields.

Do you have what it takes to work with todays most advanced agricultural machinery If you are ready to make the move for a brighter future apply and become part of our success story!

Your role on our team :

The Territory Technical Representative (TTR) provides in-field technical support to dealer service personnel and directly assists in the on-going development of dealers ability to service and support CLAAS products. The position utilizes a strong mechanical aptitude plus CLAAS machine functional and operational knowledge the TTR properly determines CLAAS participation in machine issue events as well as the support and management of technical issue resolution by the Technical Group. The position promotes the development of the CLAAS Brand with dealers customers and other CLAAS Employees.

Provides technical and service support for CLAAS products at the dealer location or customer site within the assigned territory.

Regularly prepares and presents detailed technical reports of product performance and reliability issues to the Regional Technical Manager (RTM) and Technical Support Center (TSC).

Investigates dealer service concerns and effectively identifies resolutions within the assigned territory.

Trains and provides support to dealer personnel on E-Service functions and other software tools ( WEBTIC WEBSI etc.).

Reviews processes and audits warranty claims for the dealers on regular basis and in a timely manner; conduct visual inspections of warranty returned parts at dealer locations and determine CLAAS disposition on warranty parts returns; resolves out of warranty issues with goodwill authorizations as directed by RTM. Processes claims up to a maximum cost amount set by Director Service.

Assists with completion of Product Improvement Programs and Campaigns as requested within the assigned territory.

Assists in training for dealer service technicians both at dealer locations and at company training locations.

Schedules dealer and customer visits as needed and directed by the technical needs of the Region Technical Manager.

Reports customer and dealer visits and territory activity on a regularly scheduled basis.

Promotes and cultivates the service and business through all channels.

Reports results and variances periodically and propose necessary actions and work closely with the Region Technical Manager.

Note : This position includes extensive domestic and occasional international travel by auto and air (during harvest expect 80-100%); valid drivers license with an acceptable driving history & passport is required.

Your profile :

Bachelors Degree with emphasis in a technical and / or business field or related experience Agricultural based study a plus or equivalent experience.

2-4 years related work experience preferred.

Agriculture equipment background with experience in operation maintenance and repair or Agricultural Equipment preferred.

Ability to analyze agricultural equipment performance issues and quickly identify resolutions.

Excellent technical communication skills in both written & oral form with excellent interpersonal skills.

Proficient in the use of diagnostic tools (Elec. & Hyd.) including computer based tools.

Proficient computer use in MS Windows & main frame computer systems including but not limited to Outlook Microsoft Office and a willingness to learn other programs as required.

We look forward to your application.

Your contact from our CLAAS Recruiting Team

CLAAS of America Inc.

Here you can gain exciting insights into the international working world of our family-owned company :

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Required Experience :

Unclear Seniority

Key Skills

Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex

Employment Type : Full Time

Experience : years

Vacancy : 1

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Territory Representative • Regina, Saskatchewan, Canada