Territory Sales and Service Manager

Eaton; Brampton; On-site; CAD 146,893 - 183,267; Full time

Job summary

Eaton’s Vehicle division invites applications for the role of Territory Sales and Service Manager in Winnipeg, MB. The successful candidate will focus on increasing market share for Eaton products and will travel up to 50% across Canada and the US.

The ideal candidate should have a minimum of 3 years of experience in the heavy-duty truck sector, strong communication skills, and be adept at training both technical and non-technical audiences. Compensation ranges from $105,000 to $131,000 based on experience.

Qualifications

• Minimum 3 years of heavy duty truck experience.
• Valid driver's license and ability to travel up to 50%.
• Experience in technical sales and service.

Responsibilities

• Increase market share through direct sales.
• Train dealers and end users on Eaton products.
• Collaborate for customer satisfaction improvements.

Skills

Sales Territory Management

Product and Service Training

Service Strategy

MS Office experience

Education

Journeyman Technician Certification or College diploma or University degree

Red Seal certification (preferred)

Job description

Overview

Eaton’s Vehicle division is currently seeking a Territory Sales and Service Manager to join the team. This role will be based in Winnipeg, MB and includes up to 50% travel.

What You’ll Do

The primary function of the Territory Sales and Service Manager is to increase the Market Share of Eaton and Eaton Cummins Joint Venture products at Heavy Duty and Medium Duty truck Fleets and OEM dealers throughout the territory. This position will develop and implement business plans to achieve territory, region, and division sales objectives in an intensely competitive market in North America. Truck Components sold include: Large Class 6-8 Manual Transmissions, Automated Electronic Transmissions, Clutches, Service Diagnostic Software, Lubricant, and Mobile Power products.

Essential Functions Include

• Sales Territory Management: Direct face to face sales role calling on Truck Fleet end users & all Truck OEM Dealerships. Territory includes all of Saskatchewan and Manitoba. Role will require regular cycling through territory to create new business and to support growth in the product line with existing customers. Assess customer requirements and identify unique needs at targeted accounts. Design value propositions that drive year over year sales growth and focus on business sustainability. Assist with the introduction of new products to ensure rapid product adoption rate.
• Product and Service Training: Present to audiences of Sales & Service people both technical and non-technical (2-30 people). Train Dealers & End users in use of Eaton products, services, & warranty procedures. Participation in Industry Functions and Trade Shows.
• Service Strategy: Collaborate across the entire RFM organization including Technical Services, Call Center, Aftermarket, and Warranty to facilitate customer satisfaction. Conduct Customer Relationship Reviews (CRRs) to facilitate continuous improvement of Roadranger products and support. Develop and implement effective service support strategies at Key and At Risk Accounts to maintain customer satisfaction and RFM market share.
• Reporting: Report Sales Cycle activities: wins & losses, target product metrics, sales probabilities, barriers to sales efforts, accounts at risk, etc. Assure reliability, accuracy, and relevancy of data in Customer Relationship Management (C360) system and Roadranger Warranty System (C360) by inputting data as required.

What will make you successful?

An ideal candidate demonstrates strong, adaptive communication skills, paired with engaging presentation abilities. Strong interpersonal skills enable you to connect effectively, influence decisions, and drive meaningful customer engagement, building credibility and trust across a diverse client base. You are also adept at translating complex technical product information into clear, accessible insights for non-technical audiences. We are looking for candidates who are diverse in their backgrounds, perspectives, and experiences, and who can bring fresh and innovative ideas to our team.

Qualifications

Required (Basic) Qualifications

• Journeyman Technician Certification or College diploma or University degree from an accredited institution.
• Minimum 3 years of heavy duty truck experience.
• MS Office experience, including Excel for creating regular reports.
• Must possess a valid driver's license.
• Must be able to travel up to 50% across Canada and the US.
• Must be legally authorized to work in Canada without company sponsorship now or in the future.
• No relocation provided. This role requires candidates to be based in the Winnipeg, MB area.

Preferred Qualifications

• Red Seal certification.
• Technical customer support experience.
• 5+ years of heavy duty truck experience.
• Experience working for a manufacturing or distribution company, Experience in a vehicle/heavy equipment industry.
• Experience at an OEM dealership.
• Technical sales and service background.

Compensation

The compensation range for this full-time position includes base pay and target sales performance incentive. This position has a target total compensation range of $105,000–131,000. Base salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Equal Employment Opportunity

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.