Territory Manager, Services & Operations

Keurig Dr Pepper Canada; Mississauga; On-site; CAD 95,000 - 132,000; Full time

Benefits offered by this job

Medical benefits

Dental

RRSP with company match

Tuition reimbursement

Employee assistance program

Coffee discount

Paid time off

Job summary

Keurig Dr Pepper Canada in Mississauga, ON is seeking a Territory Manager, Services & Operations to lead the regional operating performance, develop a strategic plan, and drive growth across a 45-person team. The role reports to the Senior Manager Service Operations and involves 10–15% travel annually.

You will shape regional programs, collaborate with national leaders, and ensure safety, quality and cost management while delivering top‑line results and exceptional customer service.

Qualifications

• Bachelor's degree in Business Administration or equivalent with at least 10 years experience in sales/operations/Customer service.
• Minimum 5 years in a management position leading sizeable teams and a profit center.
• Experience in establishing and managing performance metrics and cultural change initiatives.

Responsibilities

• Lead and be accountable for the overall operating performance of the region.
• Champion the development and sustainability of a regional vision and strategic plan.
• Provide leadership to a large regional team with a focus on people, customer service and industry best practices.
• Develop and monitor national operations programs within the region to ensure efficiency and profitability.
• Collaborate with national leadership to identify trends and growth opportunities and drive sales strategies in the region.
• Collaborate to improve operational efficiencies, safety, and quality.
• Champion H&S initiatives across the region.
• Achieve KPIs and annual operating plan objectives focusing on top-line growth.
• Execute the VHCS strategic business plan centered on sales growth, cost management and people management.
• Ensure customer service commitments and standards are upheld across the region.

Skills

Leadership

Strategic thinking

People management

Cross-functional collaboration

Sales operations

Education

Bachelor's degree in Business Administration

Job description

Job Overview

Territory Manager, Services & Operations

Mississauga, ON

Permanent, Full-Time

Founded on the heritage of generations of coffee services entrepreneurs Van Houtte Coffee Services prides itself on offering the highest levels of customer service day in day out. We brew over 1 000 000 cups of coffee every day, in 25 cities from coast to coast. We offer exciting careers and growth opportunities in a dynamic, challenging, ever-changing and fast paced work environment. We are proud to be part of Canada's Top 100 employers and Canada's Top 100 employers for young professionals.

Description

The Territory Manager Service & Operations, will report directly to the Senior Manager Service Operations for VHCS. This individual will be an integral part of the National Leadership Team, which is comprised of other Territory Managers operating on a national scale. 10-15% travel requirement, annually.

The TM will be responsible and accountable for driving sustainable and profitable growth for his region. He/she will lead a total of 45 employees. He/She will be based in Mississauga, Ontario.

Responsibilities

• Lead and be accountable for the overall operating performance of his/her region.
• Champion the development, implementation and sustainability of a regional vision and strategic plan.
• Provide leadership to a large regional team with an emphasis on developing and maintaining a culture focused on people, customer service and industry best practices.
• Develop, monitor and administer the national operations programs within the region to ensure efficiency and profitability are achieved and maintained.
• Collaborate with the national senior leadership team to identify industry trends and strategic growth opportunities (new business, organic growth and customer retention) for the region. Drive the execution of sales strategies and plans with the region’s Sales team.
• Collaborate with the national senior leadership to identify and implement strategies to improve operational efficiencies, safety, and quality.
• Champion our H&S initiatives and commitments throughout the region by leading by example and ensuring H&S remains a key top priority.
• Achieve established KPIs and financial annual operating plan (AOP) objectives with a focus on top-line growth.
• Execute the VHCS strategic business plan centered on sales growth, cost management and people management.
• Ensure customer service commitments and standards are upheld across the region.

Opportunities

• Recent leadership, organizational and operational changes will require the territory manager to effectively lead and navigate the team through the challenges associated with transformational change.
• The opportunity to create and drive a business vision and strategy, and mobilize a team towards a cultural shift focused on customer service, people and growth.
• The opportunity to be part of an organization that aims to build profitable and sustainable growth, while aligning and developing the best talents.
• The opportunity to drive and support cost management efficiencies to reinvest in different aspects of our business (technology, image, innovation).

Total Rewards

CAD $95,300.00 - $132,000.00 annually

• Actual placement within the compensation range may vary depending on experience, skills, and other factors.
• Annual bonus based on performance and eligibility.
• Benefits, subject to eligibility: medical, dental, disability, life insurance, paid time off (including vacation and personal time), RRSP with company match, tuition reimbursement, employee and family assistance program, and coffee discount.

Requirements

Education & Experience

• A Bachelor’s degree in Business Administration or equivalent, combined with a minimum of 10 years of relevant experience, including 5 years in a management position within a sales, operations and customer service focused environment.
• A proven track record in managing a sizeable profit center, with direct responsibility for Operations.
• Experience in establishing and managing individual and team performance metrics.
• A solid track record in leading and mobilizing sizeable teams, including experience in leading cultural change, as well as operational optimization change initiatives.

Competencies & Attributes

• Able to establish and maintain relationships with people at all levels; promotes a collaborative environment through diplomatic handling of situations.
• Comfortable working and collaborating across an organization, and capable of leading through influence within a matrix structure.
• A results-oriented leader, that clearly defines mutual expectations of self and others and takes appropriate actions to ensure obligations are met. Strong at evaluating challenges and opportunities, plan strategies and making decisions.
• A strategic thinker with the ability to establish clear team direction but also able to balance the need for a hands‑on and detailed approach to tactical implementation.
• Motivates others and facilitates successful goal accomplishment by promoting a clear sense of purpose, inspiring a positive attitude to work and a strong desire to succeed among team members.

Company Overview

Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American refreshment beverage business holds leadership positions across carbonated soft drinks, water, juice and mixers with a portfolio of iconic brands such as Dr Pepper®, Canada Dry®, Mott’s®, Peñafiel®, GHOST®, Snapple®, Clamato® and Core Hydration®. Our global coffee business spans more than 100 markets and includes the leading Keurig® single‑serve brewing system in the U.S. and Canada, along with powerhouse brands such as Peet’s, L’OR and Jacobs, and other regional coffee leaders. Our more than 50,000 employees aim to enhance the experience of every beverage and coffee occasion while making a positive impact for people, communities and the planet.

We strive to be an employer of choice, providing a culture and opportunities that empower our team to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well‑being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation and growth. Will you join us?

Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

A.I. Disclosure

KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles. AI does not make hiring decisions; all decisions throughout the hiring process are made by talent acquisition team members. If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to [e-mail] in lieu of clicking Apply. In order for your application to be considered and opted out of AI, you must include the words "AI Opt-Out" and either job title and location or Job ID # in the email subject line in your email application.

Vacancy Transparency

This role is being posted for an existing vacancy.