Associate Manager, Operations VH

Keurig Dr Pepper Canada; Ottawa; On-site; CAD 74,000 - 96,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Disability insurance

Life insurance

RRSP matching

Tuition reimbursement

Coffee discount

Job summary

Keurig Dr Pepper Canada is seeking an Associate Manager, Operations VH in Ottawa to lead delivery and warehouse teams, ensuring top-tier service and inventory targets. You will manage the employee lifecycle and coach staff for growth, while upholding company policies and fostering an inclusive work environment.

Strong experience in operations and people management is essential, with a focus on collaboration across regional teams to drive performance and safety.

Qualifications

• Minimum 5 years of experience in operations and people management.
• Proven ability to lead delivery/warehouse teams and improve service levels.

Responsibilities

• Oversee delivery and warehouse teams (7-12).
• Ensure customers receive top-level service and meet service levels.
• Supervise activities and attain inventory targets.
• Maintain staff relations through communication and reviews.
• Ensure administrative procedures align with company policies.
• Manage administrative processes efficiently per corporate policy.
• Oversee employee lifecycle: recruitment, onboarding, retention, offboarding.
• Provide coaching and feedback to support growth and development.
• Foster inclusive, collaborative environment aligned with KDP values.
• Collaborate with associates and leaders to promote synergy.

Skills

Ops management

People management

Team leadership

Planning & KPIs

Job description

Associate Manager, Operations VH

Ottawa, ON

Permanent, Full-Time

Founded on the heritage of generations of coffee services entrepreneurs Van Houtte Coffee Services prides itself on offering the highest levels of customer service day in day out. We brew over 1 000 000 cups of coffee every day, in 25 cities from coast to coast. We offer exciting careers and growth opportunities in a dynamic, challenging, ever-changing and fast paced work environment. We are proud to be part of Canada's Top 100 employers and Canada's Top 100 employers for young professionals.

What you will do:

• Oversee our delivery and warehouse teams composed of Technical, Delivery and Warehouse Associates. (7-12)


• Ensure that all customers are receiving top level service and that service levels are met.


• Supervise warehouse activities and ensure inventory targets are attained (i.e.: inventory values, days of inventory on hand, etc.)


• Maintain positive staff relations through consistent and effective communication including staff meetings, weekly reviews, route rides, and one on one communication.


• Make sure relevant administrative procedures are carried out correctly and efficiently in accordance with company policies.


• Oversee and manage administrative processes and procedures, ensuring these are executed and completed efficiently and in accordance with corporate policy


• Manage, and support the employee lifecycle (recruitment, orientation, and onboarding, retention, and offboarding). Provide coaching and performance feedback, supporting professional growth, training, and development


• Ensures an inclusive and collaborative work environment that is aligned with KDP values and policies


• Collaborate closely with Associate Managers and leaders across the territory and country to promote synergy

Total Rewards:

CAD $73,900.00 - $95,700.00 annually

Actual placement within the compensation range may vary depending on experience, skills, and other factors.

Annual bonus based on performance and eligibility.

Benefits:

• medical, dental, disability, life insurance, paid time off (including vacation and personal time), RRSP with company match, tuition reimbursement, employee and family assistance program, and coffee discount.

Our company culture might be for you if:

• You are a customer first, roll-up-my-sleeves and get-it-done enthusiast.


• You see grey zones, blurry lines and change as an opportunity to improve.


• You chase down solutions to obstacles and revel when faced with challenges.


• You preach teamwork, resourcefulness and entrepreneurial thinking.

This role might be for you if:

• You have strong experience in operations and people management (5 years)


• You are a good communicator who likes to coach, lead and build high-performance teams


• You are problem solver who easily navigates through ambiguity and unforeseen situations


• You like planning, optimizing and playing within key performance indicators


• You foster a safe work environment by promoting Occupational Health and Safety policies.


• You have a valid driver’s license and a satisfactory driving record.

Company Overview:

Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American refreshment beverage business holds leadership positions across carbonated soft drinks, water, juice and mixers with a portfolio of iconic brands such as Dr Pepper®, Canada Dry®, Mott’s®, Peñafiel®, GHOST®, Snapple®, Clamato® and Core Hydration®. Our global coffee business spans more than 100 markets and includes the leading Keurig® single‑serve brewing system in the U.S. and Canada, along with powerhouse brands such as Peet’s, L’OR and Jacobs, and other regional coffee leaders. Our more than 50,000 employees aim to enhance the experience of every beverage and coffee occasion while making a positive impact for people, communities and the planet.

We strive to be anemployer of choice, providing a culture and opportunities that empower our team to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation and growth. Will you join us?

Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

A.I. Disclosure:

KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles. AI does not make hiring decisions; all decisions throughout the hiring process are made by talent acquisition team members. If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to [e-mail] in lieu of clicking Apply. In order for your application to be considered and opted out of AI, you must include the words \"AI Opt-Out\" and either job title and location or Job ID # in the email subject line in your email application.

Vacancy Transparency :

This role is being posted for an existing vacancy.