Delivery Driver

Canadian Linen & Uniform Services; Regina; On-site; CAD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay with commission

Benefits

Job summary

Canadian Linen is seeking a driven Customer Service Representative to manage delivery routes, serve customers with professionalism, and contribute to sales growth. The role blends physical work, driving, and frontline service to keep our clients satisfied.

You will load and unload, verify quantities, secure signatures, and collaborate with the branch team to resolve issues and identify cross-selling opportunities. A high school diploma and a valid driver's license are required.

Qualifications

• High school diploma required.
• Valid driver's license with clean record.
• Experience in customer service, sales, and delivery.
• Able to lift 25 lbs, occasionally 50+ lbs.

Responsibilities

• Deliver and retrieve uniforms, linens, towels, mats, cleaning products, and other rental items.
• Load and unload goods, verify delivery quantities and inventories.
• Secure electronic signatures for invoices and collect payments.
• Maintain vehicle and report safety issues; uphold route discipline.
• Collaborate with manager on cross-selling opportunities and customer needs.

Skills

Customer service

Sales

Driving

Communication

Education

High School Diploma

Job description

WHY CHOOSE US?

• Job stability: Canadian Linen has been employing people for 100 years
• Competitive pay rate + commission
• Great benefits and employee assistance program
• Retirement Savings Plan
• Ongoing training and mentoring
• Great teammates and collaborative work environment
• Career growth opportunities

THE ROLE

If you thrive on a dynamic blend of physical work, driving, exemplary customer service, and sales, then this role is tailor-made for you! Canadian Linen seeks a driven Customer Service Representative to take charge of delivering exceptional service and managing accounts for our valued clients.

What you'll do:

As a Customer Service Representative, you'll embark on a multifaceted journey involving physical work, driving, delivery, and a seamless blend of customer service and sales.

Delivery Route Operations and Safety Procedures

• Navigate assigned delivery routes, ensuring timely and safe deliveries within an established customer base.
• Conduct thorough inspections and maintenance of company delivery vehicle and equipment, promptly reporting any issues.
• Load delivery vehicle meticulously, anticipating and addressing product shortfalls before departure.
• Employ safe lifting techniques, prioritizing the secure movement of goods.
• Drive truck safely to designated customer locations, executing deliveries efficiently.

Product Delivery and Pickup

• Deliver and retrieve uniforms, linens, towels, mats, cleaning products, and other rental items.
• Confirm accurate delivery quantities for each customer, reviewing inventories and storage areas during each visit.
• Collect soiled goods and organize them securely in the vehicle.

Customer Service and Sales

• Secure electronic signatures for invoices and collect necessary payments.
• Foster consistent communication with key customer contacts, building rapport and adding value during each delivery.
• Seek feedback from customers to enhance service levels, addressing inquiries and concerns proactively and timely.
• Consult with customers on additional product options, involving the manager for complex opportunities.
• Collaborate weekly with the manager to devise solutions for current customer needs, identifying opportunities for cross-selling new products.

Post-Delivery Procedures, Reporting, and Professional Standards

• Unload and organize soiled goods upon return to the branch, ensuring a neat and orderly vehicle.
• Report any vehicle accidents, mechanical issues, or malfunctions promptly.
• Maintain the vehicle in a tidy manner and reconcile all delivery data accurately during the route settlement process.
• Demonstrate and develop competencies aligned with the role.
• Uphold company values of integrity, respect, responsibility, and trust steadfastly.

We are looking for individuals who have:

• A High School Diploma.
• A valid driver's license with a clean driving record (Driver's Abstract required).
• Experience in physically demanding roles with heavy lifting.
• Proven experience in customer service, sales, and delivery services.
• A track record of punctual work attendance.
• Customer-focused and detail-oriented attributes.
• Excellent communication and interpersonal skills.
• Lifting ability of 25 lbs. to load/unload product from truck without assistance and occasionally 50+ lbs. This position requires bending, squatting, climbing, and reaching.

Schedule & Travel Requirements

4-day work week

10-hour shifts, 7:00 a.m. start time.

Travel required: 2 days per week working out of town and away from home.