Terminal Support Specialist

Global Container Terminals; Delta; Sur place; CAD 81 000 - 95 000; Plein temps

Résumé du poste

Global Container Terminals in Delta, BC, is seeking a Terminal Support Specialist to join the IT Hardware Department. You will provide hands-on technical support for desktops, laptops, mobile devices, peripherals, network equipment and industrial systems across Deltaport, Vanterm and the Vancouver office.

The role requires the ability to work in outdoor and industrial environments, travel between locations, and respond to 24/7 operational needs with a focus on reliability and timely problem

Qualifications

• Minimum 2+ years of hands-on second-level IT support experience.
• Experience supporting hardware in office and industrial environments.
• Strong problem-solving and organizational skills.
• Ability to work independently and travel between GCT locations.

Responsabilités

• Provides hands-on support for desktop, mobile and operational technology equipment across GCT's Lower Mainland locations, including Deltaport, Vanterm and the Vancouver office.
• Work with unionized labour to troubleshoot, repair, and, in some cases, upgrade computer systems in industrial equipment.
• Communicate clearly with users to determine, resolve and document problems experienced.
• Second level support for inquiries from central helpdesk.
• Prioritize and manage several tickets at once using the ticketing system, focusing on issues affecting terminal operations, safety or business continuity.
• Independently diagnose and resolve hardware, OS, peripheral, connectivity, authentication and application issues, escalating when needed.
• Develop knowledge of GCT's supported hardware, software and systems, identify recurring issues and opportunities to improve reliability.
• Assist in deployment of new computer systems in office and industrial settings.

Connaissances

Second-level IT support

Hardware troubleshooting

Customer/user support

Documentation

Formation

A+ Certification

Network+ Certification

Server+ Certification

Linux+ Certification

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Terminal Support Specialist

Salary Range: $81,120.00 To $94,896.00 Annually

GCT is the operator of the largest container terminal in the country and one of the largest employers in the maritime sector. We are the major entry point for international trade in Canada, totaling over $2 billion in economic output each year. Operating on the West Coast for over a hundred years, with the support of our people, we played a major role in the development of the Asia Pacific Gateway.

We offer rewarding opportunities for team-oriented individuals who thrive in a fast-paced environment that are accountable, innovative, and driven to achieve challenging goals. We have an opportunity for a Terminal Support Specialist(s) within our IT Hardware Department.

Key Responsibilities The Terminal Support Specialist is part of the IT Operations Department and provides hands‑on technical support for IT systems across GCT's terminal and office environments. The role supports desktops, laptops, mobile devices, peripherals, network‑connected equipment, business applications and specialized computing systems installed on container‑handling and other industrial equipment.

This is a hands‑on operational support position. The successful candidate must be comfortable troubleshooting technology in both office and industrial environments, including working outdoors and around heavy equipment in all seasonal conditions. The role requires travel between GCT locations and may involve responding to operationally critical incidents in a 24/7 terminal environment.

The Terminal Support Specialist will diagnose and resolve incidents independently where possible and coordinate escalation to third‑level technical teams and external vendors when required.

You will be responsible for the following:

• Provides hands‑on support for desktop, mobile and operational technology equipment across GCT's Lower Mainland locations, including Deltaport, Vanterm and the Vancouver office.
• Work with unionized labour to troubleshoot, repair, and in some cases upgrade computer systems in industrial equipment.
• Communicate clearly and effectively: electronically, by phone, or in person with users experiencing difficulties to determine, resolve, and document problems experienced.
• Second level support for inquiries from central helpdesk.
• Prioritize and manage several tickets at once using our ticketing system, prioritizing issues that may affect terminal operations, safety or business continuity.
• Independently diagnose and resolve hardware, operating system, peripheral, connectivity, authentication and application issues, escalating to third‑level support or vendors when appropriate.
• Develop and maintain working knowledge of GCT's supported hardware, software and operational systems, and identify recurring issues and opportunities to improve reliability and supportability.
• Work with project stakeholders in the deployment of new computer systems in both office and industrial settings.
• Keep records of equipment user problems to allow for trend analysis.
• Participate in technology projects, equipment deployments and other IT initiatives.
• Perform other related duties as required.

Requirements You bring previous experience in second‑level, hands‑on IT support, with a strong focus on hardware and troubleshooting. You are comfortable working independently and supporting technology in both office and industrial environments. You have strong problem‑solving and organizational skills, can manage competing priorities, and take ownership of issues through resolution. You communicate effectively with users, technical teams and vendors and have a strong desire to learn and grow within the IT industry.

Education & Experience:

• Diploma or degree in Information Technology, Computer Systems Technology, or related discipline, or equivalent practical experience.
• A+, Network+, Server+, Linux+ or equivalent technical certifications are considered assets.
• Experience in an industrial, operational, transportation or container terminal environment is an asset.
• 2+ years of hands‑on second‑level IT support experience.

Position Requirements:

• Valid driver's license and reliable access to a vehicle.
• Ability to work at any GCT terminal location and various shifts supporting a 24/7 operation.
• Ability to provide field support indoors and outdoors in all seasonal weather conditions.
• Ability to lift up to 70 lbs., work above and below waist level, and climb to heights exceeding 30 feet.

Compensation

• Salary Range $81,120 - $94,896.
• Competitive benefits include a defined benefit pension plan and annual incentive plan.

Leadership Practices

Model the Way – Leaders find their voice by clarifying their personal values and expressing them in a style that is authentically their own, and they set the example by aligning actions with shared values.

Inspire a Shared Vision – Leaders envision the future by imagining exciting and ennobling possibilities and enlisting others in a common vision by appealing to shared aspirations.

Challenge the Process – Leaders search for opportunities by seeking innovative ways to change, grow, and improve. They also experiment and take risks by constantly generating small wins and learning from mistakes.

Enable Others to Act – Leaders foster collaboration by promoting cooperative goals and building trust. They strengthen others by sharing power and discretion.

Encourage the Heart – Leaders recognize contributions by showing appreciation for individual excellence. They also celebrate values and victories by creating spirit of community.

GCT is an Equal Opportunity employer and is committed to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, religion, gender identity or expression, sexual orientation, national origin, genetics or medical history, disability, veteran status, and all other non‑merit characteristics. Please feel welcome to advise us on your preferred pronouns in your application.