Terminal Attendant

BC Ferries; Gibsons; On-site; CAD 42,000 - 54,000; Part time

Job summary

BC Ferries Langdale terminal is seeking casual Terminal Attendants to deliver exceptional customer service while prioritizing safety. Roles include directing traffic during loading/unloading, assisting with docking, and maintaining facilities.

The job requires working outdoors in all weather and graveyard shifts as needed to support 24/7 operations. You will interact with passengers and crew, handle inquiries, and support with luggage and terminal duties.

Qualifications

• At least 1 year of customer service experience.
• Class 5 or 7N Driver’s Licence with a clean record.
• Preference for Occupational First Aid Level 3 certificate.

Responsibilities

• Direct traffic during loading/unloading; inspect vehicles for size/dangerous goods compliance and guide to holding lanes.
• Communicate with Tower, Ship's Officer and Terminal Supervisor to ensure safe, efficient vessel loading and discharge.
• Maintain terminal buildings and grounds; perform cleaning and basic maintenance tasks.
• Assist passengers with inquiries and provide route/schedule information.
• Operate a variety of company vehicles including large trucks in restricted spaces; assist with docking and mooring when required.
• Perform additional duties such as stocking the Coffee Shop, handling baggage, security rounds, and emergency procedures.

Skills

Customer service

Communication

Education

Driver’s Licence (Class 5 or 7N)

Tools

Forklift operation

Job description

TERMINAL ATTENDANT

Langdale

Casual

The Opportunity

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.

Reporting to the Terminal Manager, Terminal Attendants are responsible for:

• Directing traffic during loading/unloading procedures, pre-inspecting vehicles to ensure they comply with size restrictions and dangerous cargo regulations; redirecting vehicles to the correct holding lane; and identifying vehicles that may represent a safety hazard on the vessel.
• Communicating in person, by phone and by handheld radio with the Tower, Ship's Officer, and Terminal Supervisor to ensure the safe and efficient loading and discharge of vessel traffic.
• Maintaining terminal buildings and grounds, including emptying trash containers, sweeping compounds, washing building exteriors and interior/exterior windows, cleaning washrooms, and dusting and vacuuming building interiors.
• Responding to passenger inquiries; providing route and schedule information; and assisting passengers with problems.
• Working on ramps and docks; assisting with vessel docking, handling mooring lines, providing all-clear signals for vessel departure as required, assisting with ship-to-shore power hookups, identifying hazardous conditions including dangerous goods, oversize vehicles and weight restrictions, and working with loading officers and vessel crews to ensure the safe transit of vehicles between shore and vessel. Additionally, operating a variety of company vehicles, including large trucks, in restricted spaces.
• Performing additional duties including stocking the Coffee Shop and general terminal stores; handling baggage and lost-and-found items; conducting security rounds; driving forklifts; participating in fire drills and emergency responses; moving furniture; shoveling and salting snow and ice; handling ship's lines; and operating rescue boats, garbage compactors, and terminal vehicles.

What You Bring to the Team

You are an enthusiastic, reliable, and service-oriented individual who excels in a fast-paced, customer-focused environment. You are an excellent communicator and work well in a team environment. In addition, you are comfortable working in a physical environment and outdoors in all weather conditions. Please note that terminal operations run 24 hours a day, and applicants will be required to work graveyard shifts as operationally required.

You have one (1) year of customer service experience and possess a Class 5 or 7N Driver’s Licence with a clean ICBC Driver’s Record Report.

Preference may be given to applicants who hold an Occupational First Aid Level 3 certificate.

Here is a great video that gives you some insight into the role: https://youtu.be/uUAkQ4nXDMQhttps://youtu.be/uUAkQ4nXDMQ

November 10, 2026.

Join us!

\"We sail to serve and connect the people and the coast of BC.”.

At BC Ferries, our people are at the heart of delivering safe and reliable service along 1,600 km of coastline. Every day, we connect communities and move tens of thousands of passengers and vehicles across our 25 routes through the dedication, expertise and hard work of our teams. Guided by a shared commitment to safety, service, inclusion and local commitment, we offer meaningful work, opportunities for growth, and the chance to make a positive impact. Whether you work onboard our vessels, in our terminals or behind the scenes, you'll play an important role in connecting people, supporting communities, and keeping coastal BC moving. We support employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however only those selected for an interview will be contacted.