Terminal Clerk

Armour Transportation Group; New Glasgow; On-site; CAD 25,000 - 36,000; Part time

Job summary

Armour Transportation Systems seeks a reliable Terminal Clerk to support daily administrative and dispatch functions at the New Glasgow terminal. The role focuses on accurate data entry, driver check-in/out, and timely delivery reporting to ensure high service levels.

You will coordinate with drivers and internal teams, manage POD compliance, and assist with AR transactions and daily deposits. A proactive, detail-oriented candidate will thrive in a fast-paced environment.

Qualifications

• Industry-related experience preferred.
• CITT or similar credentials are assets.
• Experience with TMW Systems and MS Office is preferred.

Responsibilities

• Perform timely and accurate data entry for terminal operations.
• Check-in and check-out drivers efficiently to maintain flow.
• Prepare and distribute On-Time Delivery reports and maintain POD compliance.
• Coordinate dispatch activities and communicate expectations to drivers.
• Process AR transactions and cash collections, and handle terminal deposits.
• Support OS&D processes and dock checks, including file scanning and filing.
• Collaborate with Dispatch, Dock, Drivers and other departments to meet customer requirements.
• Escalate issues to Terminal Manager or Supervisor as needed.

Skills

Time management

Data entry

Communication

Team collaboration

Problem solving

Adaptability

Customer service

Multi-tasking

Attention to detail

Professional demeanor

Education

CITT certification or industry credential

Tools

TMW Systems

Microsoft Office (Word & Excel)

Job description

Armour Transportation Systems is an award-winning, world-class transportation and logistics company. We are a Platinum member of Canada's Best Managed Companies and a Top Fleet Employer. Founded in the early 1930s, Armour Transportation Systems has grown to be one of the largest trucking carriers in Canada, with 26 terminals, 4,000 pieces of equipment, nine maintenance facilities, over 750,000 square feet of warehouse space, and more than 2,000 team members. Our vision is to be the dominant gateway between Atlantic Canada and the world, realizing profitable growth through leading transportation and logistics solutions, global partnerships, exceptional employees, and strategic acquisitions.

Schedule: Days | 7:30am - 4:30pm

Type: Term | 6 month contract

Position Overview:

The Terminal Clerk plays a vital role in supporting the daily administrative and dispatch functions at the terminal. This position ensures the accurate entry and processing of essential data, effective coordination with drivers and internal teams, and the smooth flow of communication to maintain operational efficiency and exceptional service levels.

Key Responsibilities:

• Perform timely and accurate data entry
• Check-in and check-out drivers efficiently
• Maintain undelivered reports and complete daily coding
• Ensure POD (Proof of Delivery) compliance
• Prepare and distribute On-Time Delivery reports
• Respond to customer tracing requests
• Support the OS&D (Over, Short, & Damaged) process, including dock checks
• Manage Hold for Pickup items
• Process AR miscellaneous transactions and cash collections
• Prepare terminal deposits and process credit card payments
• Scan and file paperwork (e.g., BOLs, PODs)
• Maintain and clean up the pickup screen
• Provide general dispatch support
• Order office supplies as needed
• Participate in scheduled calls and meetings (e.g., Terminal Admin calls)
• Coordinate timely delivery and pickup of freight using dispatch tools
• Communicate expectations clearly to drivers and ensure they have necessary documentation
• Verify that delivery trucks are properly manifested prior to departure
• Respond promptly to emails and phone inquiries
• Collaborate with Dispatch, Dock, Drivers, and other departments to meet customer requirements
• Escalate issues or concerns to the Terminal Manager or Supervisor
• Complete additional tasks or projects as assigned

What We’re Looking For

Qualifications:

• Strong time management and organizational skills
• Ability to multi-task and prioritize in a fast-paced environment
• Self-motivated with a proactive approach to tasks
• Outgoing and collaborative attitude
• Conflict resolution and negotiation skills
• Openness to giving and receiving constructive feedback
• Effective problem-solving and decision-making abilities
• Clear and professional communication skills
• Team-oriented mindset
• Flexibility to adapt to changing priorities and deadlines
• Consistent and professional demeanor

Education & Experience:

• Industry-related experience preferred
• Certification through CITT or other industry credentials is an asset
• Experience with TMW Systems is an asset
• Proficiency in Microsoft Office, including Word and Excel
• Strong typing and data entry skills