Regional Manager, Terminal Operations

BC Ferries; Area B (Lazo North); On-site; CAD 125,000 - 157,000; Full time

Job summary

BC Ferries is seeking a Regional Manager, Terminal Operations based in Little River to lead terminal operations across the Northern Gulf Islands and Northern Sunshine Coast. You will oversee Terminal Managers and staff, ensuring safe, reliable ferry services and driving continuous improvement.

You will manage budgets, labour relations, and strategic initiatives, reporting to the Superintendent, Terminal Operations, while fostering accountability, customer service, and cross-functional

Qualifications

• Post-Secondary diploma in Business Administration or equivalent.
• Experience leading terminal operations and safety programs.
• Strong budgeting, labour relations and strategic initiative experience.
• Proven ability to lead diverse teams, including unionized staff.

Responsibilities

• Lead terminal operations with safety and reliability across multiple regions.
• Manage budgets, variances, forecasts and watch-level reporting.
• Oversee hiring, performance plans and labour relations in line with policy.
• Coordinate with Terminal Managers to ensure adherence to standards.
• Drive cross-functional initiatives and customer service improvements.

Skills

Leadership

Change agent

Strategic thinking

Customer service

Communication

Interpersonal skills

Education

Post-Secondary diploma in Business Administration or a related field

Job description

REGIONAL MANAGER, TERMINAL OPERATIONS

Little River

The Opportunity

We are seeking a dynamic and collaborative leader with a strong commitment to safety to join our Terminal Operations team. Reporting to the Superintendent, Terminal Operations, you will provide strategic and operational leadership for terminal operations across the Northern Gulf Islands and Northern Sunshine Coast.

In this key leadership role, you will oversee a team of Terminal Managers and operational staff, ensuring the safe, reliable, and efficient delivery of ferry services while fostering a culture of accountability, customer service, and continuous improvement. You will be responsible for operational performance, financial stewardship, workforce leadership, labour relations, and the successful implementation of corporate and regional initiatives that support BC Ferries' strategic objectives.

The Role

Ensures the consistent high standards of safety at the terminal for passengers, employees, and the public by:

• Ensuring safe practices in terminal operations and a safe working environment for all terminal staff, including verifying that all staff are properly trained
• Working with all Terminal Managers and Supervisors, ensure daily adherence to all relevant safety practices and policies
• Familiarizing terminal staff with policies and procedures as they relate to the specific terminal, conducting drills and coordinating training for terminal staff
• Conducting rounds of the terminal, identifying unusual activity, security breaches and reporting as necessary
• Participating in Joint Site Safety Committee meetings as a management representative
• Coordinating the terminal response in the event of an emergency

Manages and is accountable for effective fiscal management by:

• Preparing annual terminal operations budget for labour, consumable supplies, maintenance and other operational supplies
• Monitoring and controlling terminal operations expenditures, explaining variances, monitoring labour costs and authoring overtime, taking timely preventative and corrective measures
• Preparing quarterly terminal operations variance and forecast reports

Manages Human Resources / Employee Relations activities by:

• Assessing and hiring terminal management/staff in a manner consistent with Company policies and procedures in conjunction with Human Resources, including signing letters of offer
• Establishing clear performance plans for each subordinate; regularly evaluating and documenting performance, including reviewing and evaluation probationary employees to determine their ultimate acceptability as an employee at the terminal
• Applying the provisions of the collective agreement and acting in accordance with delegated authorities when necessary
• Promoting effective teamwork through timely and effective communication in matters relevant to the terminal employees
• Working with Crewing on schedules and workforce needs

Manages the operations of the terminal by:

• Working with the Terminal Managers to ensure that daily operations meet all BCF standards
• Reviewing financial and other performance reports, monitoring watch labour and non-labour expenditures, approving overtime, and preparing reports including watch month-end variance and quarterly financial reports
• Developing watch budget submissions and contributing to the development of the cross-watch terminal operations budget
• Coordinating revenue process, ensuring security, and deposit revenue
• Ensuring terminal facilities, buildings, grounds, and equipment are maintained according to BCF standards

What you bring to the team

Education Requirements:

• Post-Secondary diploma in Business Administration or a related field

Work Experience Requirements:

• Minimum 3-5 years' experience managing a passenger transportation terminal, preferably marine transport
• Demonstrated experience in implementing strategic initiatives
• Experience leading both a unionized and non-unionized workforce
• Demonstrated experience in creating and managing large operating and capital budgets

Competency Requirements:

• Strong leadership through their reliable performance and positive interaction with others in the company
• An agent of change who is driven to ensure outstanding results
• Ability to identify and analyze business opportunities to increase shareholder value
• Customer service driven individual
• Strong written and oral communication skills
• Excellent interpersonal skills – necessary for leading and motivating a diverse workforce

Join us!

Additional information

The target salary range: $124,500-$156,800 per annum.The starting salary is determined based on the successful candidate’s knowledge, experience and internal equity. Starting salary may exceed the target range on exceptional basis.

We sail to serve and connect the people and the coast of BC

At BC Ferries, our people are at the heart of delivering safe and reliable service along 1,600 km of coastline. Every day, we connect communities and move tens of thousands of passengers and vehicles across our 25 routes through the dedication, expertise and hard work of our teams. Guided by a shared commitment to safety, service, inclusion, and local commitment, we offer meaningful work, opportunities for growth, and the chance to make a positive impact. Whether you work onboard our vessels, in our terminals or behind the scenes, you'll play an important role in connecting people, supporting communities, and keeping coastal BC moving.

We support employment equity and diversity in the workplace, and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.