Customer Service Attendant

BC Ferries; Salt Spring Island Electoral Area; On-site; CAD 25,000 - 30,000; Part time

Job summary

BC Ferries is seeking a Customer Service Attendant on Salt Spring Island to deliver friendly, safe, and efficient service to passengers. This casual role involves taking orders, serving food and beverages, handling alcoholic drinks, and maintaining cleanliness in passenger areas.

The position requires at least one year in customer service, along with required safety certificates. Training will enable you to assist in operations and emergencies while supporting a positive passenger experience.

Qualifications

• One year of customer service experience (preferably in food service).
• Valid Seafarer’s Medical, Food Safe Level 1 and Serving it Right certificates required.

Responsibilities

• Take food and beverage orders and relay to galley; portion and serve items from steam table.
• Sell and serve alcoholic beverages.
• Assist with presentation of hot and cold menu items.
• Clear and clean tables and passenger areas; handle dishes and trays.
• Perform housekeeping and cleaning routines across galley, deck, and passenger areas.
• Provide passenger information about ferry schedules.
• Participate in marine emergency duties during drills and emergencies.

Skills

Customer service

Excellent communication

Safety awareness

Education

Seafarer’s Medical

Food Safe Level 1

Serving it Right

Job description

CUSTOMER SERVICE ATTENDANT

Casual

Salt Spring Island

The Opportunity

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.

Reporting to the Chief Steward, Customer Service Attendants are responsible for:

• Taking food and beverage orders from passengers and relaying orders to the galley; portioning and serving items from the steam table; responding to special menu or serving request; assisting passengers with trays.

• Selling and serving alcoholic beverages.

• Assisting with the presentation of hot and cold menu items.

• Clearing and cleaning table and chairs in passenger areas; carrying dishes and trays to bus stations; scraping off foodremains; separating wet compost; assistingin sorting cutlery anddishes.

• Performing housekeeping and major cleaning routines including sweeping, cleaning, scrubbing, washing, vacuuming floors, cleaning bulkheads, deck heads, elevators, furniture, windows, galley, galley appliances, steam tables,beverage machines, lines and taps,andcleaningcoolers; picking up papers andgarbage and emptying garbage containers; operating garbage compactors; sorts recyclables for removal;mixing cleaning solutions.

• Cleaning washrooms, wiping down counters, sinks, mirrors, disinfectingtoilets and urinals, replacing hand towels and toilet paper.

• Performingadditionalduties including preparing food service facilities for opening; readying the facilities for on-coming watches and closing facilities; checking stores for sufficient supplies and unloading; lifting, carrying,replenishing,and rotating stores; reporting equipment failures; assistingin vessel refit storing and de-storing.

• Providing information to passengers about ferry schedules.

• Performing marine emergency duties in drills and emergency situations including but not limited to passenger management, operating evacuation systems, handling fire hoses, and lookout duties.

What you bring to the team

Youpossessstrong customer service skills, with the ability to work in ahigh-volumecustomer focused environment in a physically demandingjob and are an excellent communicator with a high levelof self-motivation and initiative. In addition, you are an innovative team player who works well under pressure with the ability to be flexible and adapt to a change in task when necessary.

You have one (1) year of customer service experience, preferably in a food service environment. A valid Seafarer’s Medical, Food Safe Level 1 and Serving it Right Certificates arerequiredand can be obtained upon receiving an offer of employment.

Preference may be shown to applicantswho hold an Occupational First Aid Level 3 and/or Professional Cook Level 1.

Interested? Here is a video explaining more about this role: https://youtu.be/FTR0aDahcRo.

Join us!

"We sail to serve and connect the people and the coast of BC”

At BC Ferries, our people are at the heart of delivering safe and reliable service along 1,600 km of coastline. Every day, we connect communities and move tens of thousands of passengers and vehicles across our 25 routes through the dedication,expertiseand hard work of our teams. Guided by a shared commitment to safety, service,inclusion,and local commitment, we offer meaningful work, opportunities for growth, and the chance to make a positive impact. Whether you work onboard our vessels, in our terminals or behind the scenes,you'llplayan important rolein connecting people, supporting communities, and keeping coastal BC moving.

We support employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.