Tenant Support Worker

Lookout Housing and Health Society; Salt Spring Island Electoral Area; On-site; CAD 46,000 - 49,000; Full time

Job summary

Lookout Housing and Health Society on Drake Road offers a Tenant Support Worker position focused on assisting residents to achieve greater independence and stability. You will provide support, education, and skills training, working under the Site Manager to align with Lookout’s mission and ethics.

The role requires respirator fit testing, COR certification compliance, and a clean-shaven requirement for proper respirator seals.

Qualifications

• Diploma in Community Social Service or equivalent required.
• Valid BC driver's license only if the job requires driving.
• OFA 1 First Aid certificate required or as dictated by role.
• Food Safe certificate required only if the job calls for food handling.
• Minimum two years sobriety if alcohol/drug problems apply.
• Criminal Record Clearance – Vulnerable Sector check required.

Responsibilities

• Participate in tenant intakes and provide support services and assessments.
• Identify challenges, develop service plans, provide crisis intervention, and manage finances and medications.
• Ensure basic needs are met and build long-term independence with residents.
• Complete paperwork and maintain data and statistics.
• Assist with volunteers and practicum students on site.
• Some external work may occur; a car may be useful.
• Adhere to health and safety requirements and avoid sleeping on shifts.

Skills

Knowledge of resources

Effective communication

Independent work

Prioritization

Guest observation

Rapport building

Conflict resolution

Advocacy skills

Education

Diploma in Community Social Service

Class 5 BC Driver's License

OFA 1 First Aid Certificate

Food Safe Certificate

Two years sobriety (if applicable)

Criminal Record Clearance – Vulnerable Sector

Job description

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Company: Lookout Housing and Health Society

Employment Status

Casual

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We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Drake Road Supportive Housing

Days and Hours of work

7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays
Shifts are 7.5 hours in length
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Probationary/qualifying period will be 488 hours with mid and end point reviews
Night premium will be given to staff that work 50% or more of their shift between 00:00-08:00 Hours

$33.49 - 35.31depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission andphilosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. The TSW works with residents to provide assistance, support, education, and skills training. The TSW will work with tenants to maintain and develop greater independence and stability with the goal of a healthier and more independent living arrangement.

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Job Duties

• Will participate in tenant intakes, and provide support services and assessments
• Will identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication
• Ensure that basic needs are met by working closely with individuals on a long-term, ongoing basis
• Complete required paperwork and maintain statistical and evaluative data
• Assist with volunteers and practicum students on site
• Some external work is likely to occur; use of an automobile may, at times, be useful
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

• Diploma in Community Social Service
• Class 5 BC Drivers’ License (*Only if required)
• OFA 1 First Aid Certificate
• Food Safe Certificate (*Only if required)
• Recent related experience of two (2) year’s OR an equivalent combination of education, training and experience OR other qualifications determined to be reasonable and relevant to the work.
• A minimum of two (2) years sobriety if having alcohol and/or drug problems.
• Criminal Record Clearance – Vulnerable Sector

Skills and Abilities

• Knowledge/familiarity with related resources such as: Mental Health, Income Assistance,
• Harm Reduction, Trauma Informed Practice, Addictions Support organizations, etc.
• Ability to carry out the duties of the position
• Ability to work independently and in cooperation with others
• Ability to operate related equipment
• Ability to communicate effectively both verbally and in writing
• Ability to organize and prioritize work
• Ability to observe and recognize changes in guests
• Ability to establish and maintain rapport with guests
• Ability to instruct
• Suitability to work with disadvantaged and challenging adults in a diverse environment.
• Ability to analyze and resolve problems
• Conflict resolution and crisis intervention skills
• Advocacy Skills

Closing Date

Applications will be accepted until October 15, 2026 at 5:00pm