Tenant Support Worker

Lookout Housing and Health Society; Courtenay; On-site; CAD 46,000 - 49,000; Full time

Job summary

Lookout Housing and Health Society is seeking a Tenant Support Worker to assist residents with independence and stability. You will work with tenants to provide support, education, and skills training under COR certification.

This role requires respirator fit testing and adherence to WorkSafeBC rules, with a clean-shaven requirement for proper seals. As part of the team, you will handle intakes, service plans, crisis interventions, and coordination of finances and medication, while maintaining

Qualifications

• Diploma in Community Social Service required.
• Criminal record clearance – vulnerable sector check.
• Two years sobriety if there are past substance issues.
• Class 5 BC Driver’s License may be required.
• OFA 1 First Aid Certificate is required.
• Food Safe certification optional depending on role.

Responsibilities

• Participate in tenant intakes and provide support services.
• Identify tenant challenges, develop service plans, crisis intervention, and manage finances/medication.
• Ensure basic needs are met through long-term, supportive work with tenants.
• Complete paperwork and maintain data for evaluation.
• Assist with volunteers and practicum students on site.
• Occasional external work; driving may be needed.
• Remain alert during shifts; no sleeping on duty.
• Follow health and safety policies and procedures.

Skills

Mental Health Knowledge

Trauma Informed Practice

Crisis Intervention

Conflict Resolution

Communication Skills

Organizational Skills

Interpersonal Rapport

Problem Solving

Advocacy

Education

Diploma in Community Social Service

Class 5 BC Driver’s License

OFA 1 First Aid Certificate

Food Safe Certificate

Criminal Record Clearance – Vulnerable Sector

Job description

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Company: Lookout Housing and Health Society

Employment Status

Full Time- Permanent

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Days and Hours of work

Sunday through Thursday
Shift times will be 0730 - 1530 Hours
Shifts are 7.5 hours in length
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Probationary/qualifying period will be 488 hours with mid and end point reviews
Night premium will be given to staff that work 50% or more of their shift between 00:00-08:00 Hours

$33.49 - 35.31depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission andphilosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. The TSW works with residents to provide assistance, support, education, and skills training. The TSW will work with tenants to maintain and develop greater independence and stability with the goal of a healthier and more independent living arrangement.

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Job Duties

• Will participate in tenant intakes, and provide support services and assessments
• Will identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication
• Ensure that basic needs are met by working closely with individuals on a long-term, ongoing basis
• Complete required paperwork and maintain statistical and evaluative data
• Assist with volunteers and practicum students on site
• Some external work is likely to occur; use of an automobile may, at times, be useful
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

• Diploma in Community Social Service
• Class 5 BC Drivers’ License (*Only if required)
• OFA 1 First Aid Certificate
• Food Safe Certificate (*Only if required)
• Recent related experience of two (2) year’s OR an equivalent combination of education, training and experience OR other qualifications determined to be reasonable and relevant to the work.
• A minimum of two (2) years sobriety if having alcohol and/or drug problems.
• Criminal Record Clearance – Vulnerable Sector

Skills and Abilities

• Knowledge/familiarity with related resources such as: Mental Health, Income Assistance,
• Harm Reduction, Trauma Informed Practice, Addictions Support organizations, etc.
• Ability to carry out the duties of the position
• Ability to work independently and in cooperation with others
• Ability to operate related equipment
• Ability to communicate effectively both verbally and in writing
• Ability to organize and prioritize work
• Ability to observe and recognize changes in guests
• Ability to establish and maintain rapport with guests
• Ability to instruct
• Suitability to work with disadvantaged and challenging adults in a diverse environment.
• Ability to analyze and resolve problems
• Conflict resolution and crisis intervention skills
• Advocacy Skills

Closing Date

Applications will be accepted until October 13, 2026 at 5:00 pm