Tenant Support Worker

Lookout Housing and Health; Duncan; On-site; CAD 46,000 - 49,000; Part time

Job summary

Lookout Housing and Health Society is seeking a Tenant Support Worker to assist residents in achieving greater independence and stable living arrangements. You will work under the Site Manager, delivering support, education, and skills training in alignment with Lookout’s mission and ethics.

Responsibilities include intakes, service planning, crisis intervention, and maintaining records. The role requires respirator fit testing and compliance with WorkSafeBC; basic health and safety knowledge is

Qualifications

• Diploma in Community Social Service (or equivalent) required.
• First Aid certificate (OFA 1) preferred.
• Criminal Record Clearance – Vulnerable Sector.
• Two years sobriety if alcohol/drug problems.
• Experience or equivalent education required.

Responsibilities

• Participate in tenant intakes and provide support services and assessments.
• Identify challenges for tenants; develop service plans and crisis intervention.
• Ensure basic needs are met by working with residents long-term.
• Complete paperwork and maintain data.
• Assist volunteers and practicum students on site.
• Some external work may be required; driving may be useful.
• Maintain safety during shifts and adhere to health and safety policies.

Skills

Communication skills

Crisis intervention

Problem solving

Observation skills

Rapport with guests

Education

Diploma in Community Social Service

Class 5 BC Drivers’ License

OFA 1 First Aid Certificate

Food Safe Certificate

Criminal Record Clearance (Vulnerable Sector)

Job description

Date: Sep 17, 2026

Location: Duncan, BC, CA

Company: Lookout Housing and Health Society

Employment Status: Casual

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We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location: Sq'umul' Shelh Lelum'

Days and Hours of work: 7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays

Shifts are 7.5 hours in length

Days of rest shall be consecutive. Schedule may change with two weeks’ notice

Probationary/qualifying period will be 488 hours with mid and end point reviews

Night premium will be given to staff that work 50% or more of their shift between 00:00-08:00 Hours

Salary

$33.49 - 35.31 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. The TSW works with residents to provide assistance, support, education, and skills training. The TSW will work with tenants to maintain and develop greater independence and stability with the goal of a healthier and more independent living arrangement.

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Job Duties

• Will participate in tenant intakes, and provide support services and assessments
• Will identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication
• Ensure that basic needs are met by working closely with individuals on a long-term, ongoing basis
• Complete required paperwork and maintain statistical and evaluative data
• Assist with volunteers and practicum students on site
• Some external work is likely to occur; use of an automobile may, at times, be useful
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

• Diploma in Community Social Service
• Class 5 BC Drivers’ License (*Only if required)
• OFA 1 First Aid Certificate
• Food Safe Certificate (*Only if required)
• Recent related experience of two (2) year’s OR an equivalent combination of education, training and experience OR other qualifications determined to be reasonable and relevant to the work.
• A minimum of two (2) years sobriety if having alcohol and/or drug problems.
• Criminal Record Clearance – Vulnerable Sector

Skills And Abilities

• Knowledge/familiarity with related resources such as: Mental Health, Income Assistance,
• Harm Reduction, Trauma Informed Practice, Addictions Support organizations, etc.
• Ability to carry out the duties of the position
• Ability to work independently and in cooperation with others
• Ability to operate related equipment
• Ability to communicate effectively both verbally and in writing
• Ability to organize and prioritize work
• Ability to observe and recognize changes in guests
• Ability to establish and maintain rapport with guests
• Home management skills
• Ability to instruct
• Suitability to work with disadvantaged and challenging adults in a diverse environment.
• Ability to analyze and resolve problems
• Conflict resolution and crisis intervention skills
• Advocacy Skills

Closing Date

Applications will be accepted until October 17, 2026 at 5:00 pm