Tenant Support Worker

Lookout Housing and Health; Courtenay; On-site; CAD 46,000 - 49,000; Full time

Job summary

The Tenant Support Worker (TSW) at Lookout Housing and Health Society assists residents to gain greater independence and stability through support services, education, and skills training. You’ll work with tenants to enhance housing stability and daily living skills within a people-first approach.

The role requires respirator fit testing and compliance with WorkSafeBC; a clean shaven face is needed for proper seal. Shifts run Sunday through Thursday with 7.5-hour days.

Qualifications

• Diploma in Community Social Service (or equivalent)
• Class 5 BC Driver's License (if required)
• OFA 1 First Aid Certificate
• Food Safe Certificate (if required)
• Two years sobriety if dealing with alcohol/drug issues
• Criminal Record Clearance – Vulnerable Sector

Responsibilities

• Participate in tenant intakes and provide support services and assessments.
• Identify challenges for tenants, develop service plans, crisis intervention, and manage finances and medication.
• Ensure basic needs are met by working with individuals long-term for stability and independence.
• Complete required paperwork and maintain statistical data.
• Assist with volunteers and practicum students on site.
• Occasional off-site work; may require use of an automobile.

Skills

Ability to communicate effectively

Independent worker

Crisis intervention

Record keeping

Harm reduction knowledge

Advocacy skills

Education

Diploma in Community Social Service

Job description

Date: Oct 5, 2026

Location: Courtenay, BC, CA

Company: Lookout Housing and Health Society

Employment Status

Full Time- Permanent

Header

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Days and Hours of work

Sunday through Thursday

Shift times will be 0730 - 1530 Hours

Shifts are 7.5 hours in length

Days of rest shall be consecutive. Schedule may change with two weeks’ notice

Probationary/qualifying period will be 488 hours with mid and end point reviews

Night premium will be given to staff that work 50% or more of their shift between 00:00-08:00 Hours

Salary: $33.49 - 35.31 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. The TSW works with residents to provide assistance, support, education, and skills training. The TSW will work with tenants to maintain and develop greater independence and stability with the goal of a healthier and more independent living arrangement.

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Job Duties

• Will participate in tenant intakes, and provide support services and assessments


• Will identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication


• Ensure that basic needs are met by working closely with individuals on a long-term, ongoing basis


• Complete required paperwork and maintain statistical and evaluative data


• Assist with volunteers and practicum students on site


• Some external work is likely to occur; use of an automobile may, at times, be useful


• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted


• Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

• Diploma in Community Social Service


• Class 5 BC Drivers’ License (*Only if required)


• OFA 1 First Aid Certificate


• Food Safe Certificate (*Only if required)


• Recent related experience of two (2) year’s OR an equivalent combination of education, training and experience OR other qualifications determined to be reasonable and relevant to the work.


• A minimum of two (2) years sobriety if having alcohol and/or drug problems.


• Criminal Record Clearance – Vulnerable Sector

Skills And Abilities

• Knowledge/familiarity with related resources such as: Mental Health, Income Assistance,


• Harm Reduction, Trauma Informed Practice, Addictions Support organizations, etc.


• Ability to carry out the duties of the position


• Ability to work independently and in cooperation with others


• Ability to operate related equipment


• Ability to communicate effectively both verbally and in writing


• Ability to organize and prioritize work


• Ability to observe and recognize changes in guests


• Ability to establish and maintain rapport with guests


• Home management skills


• Ability to instruct


• Suitability to work with disadvantaged and challenging adults in a diverse environment.


• Ability to analyze and resolve problems


• Conflict resolution and crisis intervention skills


• Advocacy Skills

Closing Date

Applications will be accepted until October 13, 2026 at 5:00 pm