Insurance Advisor/Senior Insurance Advisor

BCAA; Richmond; On-site; CAD 51,000 - 64,000; Full time

Benefits offered by this job

Flexible benefits

Wellness dollars

Pension plan

Paid time off

Member savings

Career development

Job summary

BCAA in Richmond is seeking an Insurance Advisor or Senior Insurance Advisor to build trusted client relationships and tailor insurance products to life events. The role emphasizes helping customers choose right coverage, meeting sales targets, and upholding a high standard of Member experience.

The Senior role requires 1–2 years of homeowners experience, an Insurance license, and ongoing licensing. Bonus qualifications include CAIB, ICBC systems, and language skills beyond English.

Qualifications

• 1–2 consecutive years of general insurance experience, including homeowners insurance.
• Level 1 or Level 2 Insurance license.
• Completion of Autoplan Essentials; good standing with Insurance Council of BC.
• Comfortable using MS Office (Word, Excel, PowerPoint, Outlook).
• Bonus: CAIB certification, ICBC systems experience, and language skills beyond English.

Responsibilities

• Issue BCAA insurance products and services to current and new customers to meet needs.
• Review coverage, make recommendations, and help secure/renew policies.
• Collaborate with Support Teams and Underwriting to advise on coverage.
• Achieve sales and productivity goals while upholding member experience.
• Lead customer accounts and documentation from payments to endorsements and cancellations.

Skills

Insurance license (Level 1 or 2)

Homeowners insurance sales

General insurance experience

ICBC systems experience

MS Office (Word/Excel/PowerPoint/Outlo

Tools

ICBC systems

Job description

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring an Insurance Advisor or Senior Insurance Advisor based in our Richmond Service Location! While preference and first consideration will be given to qualified Senior Insurance Advisor candidates, BCAA also welcomes applications from Insurance Advisors who meet the minimum qualifications — including experience in Home Insurance sales and at least six months of General Insurance experience — and are interested in progressing to a Senior Insurance Advisor role.

As a Senior Insurance Advisor, you’ll build strong, trusting client relationships by helping our customers select the right mix of insurance products and services to meet their life’s events and future needs. Your commitment to deliver signature customer experiences enables BCAA to be the one of the most trusted organizations in British Columbia.

Who you are

You see the big picture with a keen eye for the details. You exercise good judgment and make decisions based on risks, costs, and benefits. You work well under pressure. You balance multiple priorities and adapt quickly when things change. A problem solver who loves a challenge. Organized yet flexible, you thrive in a workplace where no two days are the same. A teammate who loves helping others and contributing to your community. Making a difference in someone’s day makes your day too!

What you bring

• At least 1 to 2 consecutive years’ experience of general insurance experience, including one year experience selling homeowners insurance (Senior Insurance Advisor).
• Level 1 (Insurance Advisor) or 2 (Senior Insurance Advisor) Insurance license.
• Completion of Autoplan Essentials Limited history of Errors & Ommissions and in good standing with the Insurance Council of BC.
• Comfortable using technology, including basic knowledge of MS Office (Word, Excel, PowerPoint, Outlook).
• Bonus qualifications! CAIB certification, experience using ICBC systems, and ability to speak other languages aside from English.

What a typical day looks like

• Independently issue BCAA insurance products and services to current and new customers to meet their needs.
• You’ll help them secure and/or renew their policies by reviewing current coverage and making recommendations.
• Collaborate with BCAA Support Teams and Underwriting to assess and recommend the right coverage for our customers.
• Achieve sales and productivity goals while upholding BCAA and AAA/CAA Member experience goals and underwriting guidelines.
• Lead customer accounts and documentation, from processing payments to issuing new, renewal, endorsements and cancellations for Insurance policies, BCAA Memberships, and additional products and services.
• Increase your industry knowledge and expertise towards becoming a team lead or people leader.
• You’ll participate in BCAA’s training courses, maintain annual licensing requirements and keep up to date with the latest processes, products and service offerings in the insurance industry in a supportive environment.

The salary range for this position

The salary range for an Insurance Advisor role is $46,768.44 to $58,460.52. For a Senior Insurance Advisor role, the salary range is $51,453.60 to $64,317.00 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 21.5%.

By applying for this position, I am giving BCAA my consent to disclose personal and employee information collected, received, compiled or relied upon in the administration of this job selection to the Canadian Office and Professional Employees Union, Local 378, in the event that a job selection grievance is initiated. This consent is provided pursuant to the B.C. Personal Information and Protection Act and is intended only for the purpose of providing disclosure for the handling of a grievance arising from this position.

What we offer

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
• Career and personal development to help you grow and reach your goals.
• Incentives that recognize team and individual sales and performance.
• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.
• *for permanent employees

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC.

If you need personalized support through application and recruitment, please contact [e-mail].

Together, Let's Move BC Forward

BCAA serves 1 in 3 BC households with industry-leading protection and mobility solutions, including BCAA Home, Car and Travel Insurance, Evo Car Share, Roadside Assistance and full auto repair at BCAA's Auto Service Centres across the province. BCAA also has a long history of keeping our roads safe and giving back in ways that improve the lives of British Columbians and communities throughout our province. At BCAA, we are a purpose led organization, where we maximize Member value while passionately supporting our team members, our communities, and our planet. Our Vision is to be the most trusted organization in British Columbia, absolutely famous for doing the right thing. We bring peace-of-mind to our Members so they can enjoy life more. Our amazing service creates uniquely memorable experiences and ignite unparalleled loyalty. We have been awarded top employer status for several years in a row as one of the best places to work for those who value integrity, teamwork and sustainability. Each of us grows personally and professionally by doing engaging work with inspiring colleagues.