Temporary Floral Manager @ Quadra Location

Thrifty Foods; Victoria; On-site; CAD 50,000 - 65,000; Full time

Job summary

Thrifty-Foods in Victoria, Canada seeks a Floral Manager to lead the floral department with a focus on exceptional customer service, budget discipline, and staff development.

The role requires strong product knowledge, ability to manage inventories and promotions, and ensure compliance with health and safety protocols. You will drive sales and margins while delivering a welcoming shopping experience and engaging with the local community.

Qualifications

• High School Diploma
• Minimum 18 months of retail store experience, particularly in the department
• Experience reading and analyzing financial reports, and experience in developing and adhering to budgets
• Ability to work independently in a fast-paced environment and communicate clearly

Responsibilities

• Lead and manage staff to achieve customer service goals
• Oversee budget, labour costs, inventory, and presentation per company standards
• Coach and develop team to enhance customer engagement and loyalty
• Ensure OH&S and food safety compliance and regulatory requirements
• Maintain department merchandising, product knowledge, and seasonal promotions
• Forecast sales and manage margins to meet financial targets
• Coordinate maintenance and operations of floral department equipment

Skills

Retail experience

Budgeting

Communication skills

Independent work

Education

High School Diploma

Tools

Microsoft Office

Job description

Ready to start fresh?

The Floral Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols, Standard Operating Procedures, corporate policies and Health and Safety, and other programs and initiatives. The Manager will also manage budgets, labour costs, inventory control, product presentation and merchandising. The Manager will coach, motivate and develop their team to foster customer loyalty, fulfill customer needs and actively contribute to an environment of employee and customer engagement.

Here’s where you’ll have an impact:

• Manage direct reports including selection, orientation, training and development, performance management, succession planning and compensation
• Communicate operational requirements/changes to department employees
• Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit
• Provide superior customer service to meet customer needs
• Demonstrate exceptional product knowledge, including awareness of product changes, promotions, and seasonal trends
• Create floral arrangements
• Order, receive, organize, rotate, merchandise and present products and stock in accordance with company standards
• Lead the implementation of all corporate policies, initiatives, and Standard Operating Procedures and ensure the department and employees comply and use them effectively, including timely and accurate submission of all relevant documentation as required
• Responsible for ensuring that OH&S, food safety, and other regulatory requirements and procedures are implemented and maintained
• Directly responsible to ensure the department achieves all financial targets and maximizes sales and margins, including appropriate sales forecasting, variance analysis and correction, and labour cost control
• Act as the employer of choice by actively supporting an environment of employee engagement
• Initiate, support, participate and lead community and charitable events and activities
• Coordinate maintenance of department equipment and repairs

What you bring to the table:

• High School Diploma
• Minimum 18 months of retail store experience, particularly in the specific department
• Experience reading and analyzing financial reports, and experience in developing and adhering to budgets
• Ability to work independently in a fast-paced environment above average communication skills (both oral and written)
• Full knowledge of department operations and skills
• Proficient use of Microsoft Office Suite