Customer Service Representative - Eastern Health Sciences Centre

Concord Parking; San Juan de Terranova; On-site; CAD 19,000 - 27,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Job summary

Concord Parking currently seeks a Customer Service Representative/Parking Lot Attendant to join the team in St. John’s, NL. The role rotates between three parking sites and requires reliable transport.

You will handle payments, assist customers with parking, and ensure site regulations are followed while maintaining a courteous relationship with customers and staff. Starting wage is CAD 16.60/hour with shifts 0700–2330. The position is full-time, with 1st/2nd shifts and weekends.

Qualifications

• Minimum of 1 year of customer service experience preferred.
• Class 5 Drivers Licence and clean driving abstract (asset).
• Excellent interpersonal skills, including a positive attitude, poise and diplomacy.
• Good communication skills, both verbal and written.
• Strong work ethic and commitment to customer service.
• Ability to work with a team.
• The ability to walk or stand for long periods of time.
• The ability to work outdoors in all weather conditions.

Responsibilities

• Provide Superior Customer Service.
• Greeting customers and providing information regarding available parking spaces.
• Assist customers in the use of automated parking equipment, recognizing and respecting the individual needs of each customer.
• Processing payments for parking, answering questions, and providing directions.
• Assist with traffic spotting and traffic flow by directing incoming vehicles to available parking locations, ensuring orderly and efficient parking.
• Completing minor equipment repairs as required, and minimizing any downtime to parking operation.
• Accurately complete all required reports and/or paperwork for each shift, such as Incident Reports and Cashier Reports.
• Cleaning workspaces and parking equipment frequently.
• Actively identify and report any issues with equipment to the supervisor.
• Patrol parking lots and issue notices for infractions as required.
• Setting up and taking down mobile signs.
• Build positive relationships with customers.
• Note the nature of complaints received by customers, and actively help develop and suggest solutions.
• Communicate verbally with customers and clients in English.
• Performs other duties as requested by the Management Team.

Skills

Customer service

Communication

Teamwork

Outdoor work

Stamina

Job description

Customer Service Representative - Eastern Health Sciences Centre(Concord Parking)

St John's, Newfoundland and Labrador, Canada

Not all parking management companies are the same. Concord Parking is unique, and our approach is changing how leading organizations make the most of their parking assets. We’ve grown rapidly as a result of delivering technology and innovation not previously offered by traditional parking companies. Our focus is on providing clients with specialized parking management services that:

Enhance the customer parking experience

Utilize the best in industry technology

Maximize revenue and return on parking assets

Provide clients with highly skilled and motivated personnel

Concord Parking offers a great working environment and the most development opportunities of any parking enforcement company in the country. As a part of the Paladin Security Group, we have a coast-to-coast reputation as an Employer of Choice. We have been selected as a Best Place to Work by Glassdoor and are the only security firm ever recognized as one of Canada’s Best Managed Companies. We are committed to offering the best employment and career development opportunities in the industry because we want the very best and brightest people our industry has to offer.

Please allow 15 - 20 minutes to complete your application

Job Skills / Requirements

Concord Parking is looking for a Customer Service Representative/Parking Lot Attendant to join the team!

Reporting to the Management Team, this position will rotate between 3 different parking lot sites and requires reliable personal transportation. Customer Service Representatives/Parking Lot Attendants play a crucial role in ensuring smooth operations within the parking facility ensuring all parking site regulations are followed while maintaining a courteous and professional relationship with customers, vendors, co-workers, supervisors and/or managers. This position involves customer service, managing payments/cash, managing incoming and outgoing vehicles, and assisting the public and staff members with parking-related inquiries.

Responsibilities and Deliverables:

• Provide Superior Customer Service.
• Greeting customers and providing information regarding available parking spaces.
• Assist customers in the use of automated parking equipment, recognizing and respecting the individual needs of each customer.
• Processing payments for parking, answering questions, and providing directions.
• Assist with traffic spotting and traffic flow by directing incoming vehicles to available parking locations, ensuring orderly and efficient parking.
• Completing minor equipment repairs as required, and minimizing any downtime to parking operation.
• Accurately complete all required reports and/or paperwork for each shift, such as Incident Reports and Cashier Reports
• Cleaning workspaces and parking equipment frequently.
• Actively identify and report any issues with equipment to the supervisor.
• Patrol parking lots and issue notices for infractions as required.
• Setting up and taking down mobile signs.
• Build positive relationships with customers.
• Note the nature of complaints received by customers, and actively help develop and suggest solutions.
• Communicate verbally with customers and clients in English.
• Performs other duties as requested by the Management Team.

Required Qualifications and Competencies:

• Minimum of 1 year of customer service experience preferred.
• Class 5 Drivers Licence and clean driving abstract (asset)
• Excellent interpersonal skills, including a positive attitude, poise and diplomacy.
• Good communication skills, both verbal and written.
• Strong work ethic and commitment to customer service.
• Ability to work with a team.
• The ability to walk or stand for long periods of time.
• The ability to work outdoors in all weather conditions.

Starting Wage: $16.60/hour

Start Date: ASAP

Schedule: 8-hour shifts between the hours of 0700 - 2330

Additional Information / Benefits

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance

This job reports to the Branch Manager & Supervisors

This is a Full-Time position1st Shift, 2nd Shift, Weekends.