Temporary Customer Service Representative - Bay Dundas Parkade Eaton Centre

Reimagined Parking Inc.; Toronto; On-site; CAD 22,000 - 30,000; Part time

Benefits offered by this job

Employee Assistance Program (EAP)

Paid Vacation

Job summary

Reimagined Parking Inc. is seeking a Temporary Customer Service Representative for Bay Dundas Parkade Eaton Centre in Toronto. The role focuses on delivering exceptional service to monthly parking customers, guests, and internal teams, handling high-volume inquiries with accuracy and professionalism.

The position is seasonal and part-time, offering a shift on Saturdays and Sundays from 4:00pm to 12:00am. Start date is October 17, 2026 and end date October 31, 2026.

Qualifications

• Strong communication skills (verbal and written).
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail with accurate data entry.
• Problem-solving and sound judgment in customer interactions.

Responsibilities

• Serve as the primary point of contact for monthly parking customers and internal stakeholders.
• Handle inbound calls, emails, and written correspondence per service levels.
• Resolve inquiries and complaints with professionalism and empathy.
• Assist customers with account setup, maintenance, and web platform navigation.
• Process transactions including sign-ups, updates, and cancellations.

Skills

Communication skills

Multi-tasking

Data entry accuracy

CRM systems

Education

High School Diploma or GED

Tools

Microsoft Office

CRM systems

Job description

Temporary Customer Service Representative - Bay Dundas Parkade Eaton Centre

Application Deadline: 4 October 2026

Department: Operations - Field(OPS001)

Employment Type: Seasonal - Part Time

Location: I9-434_525 BAY ST

Reporting To: Site Manager

Compensation: CA$18.97 / hour

Description

Location: Lot 434 - 525 Bay Street (Bay Dundas Parkade - Eaton Centre)

Start Date: October 17, 2026

End date: October 31, 2026

Shift: Saturday - Sunday / 4:00pm - 12:00am

Changes may be made to this schedule are subject to operational requirements.

Deadline: Sunday, October 4th, 2026, at 5:00pm

This is an internal position for all SEIU Impark employees.

At Reimagined Parking, we believe great people drive great results. That's why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.

The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles high-volume written and phone-based transaction requests while ensuring accuracy, professionalism, and seamless customer experience.

The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and serves as a brand ambassador in every interaction.

Key Responsibilities

• Serve as the primary point of contact for monthly parking customers, including prospective, existing, and internal stakeholders
• Handle inbound calls, emails, and written correspondence in alignment with service level and quality standards
• Resolve customer inquiries, requests, and complaints with professionalism, empathy, and accuracy
• Support customer retention by delivering consistent, high-quality service experiences
• Assist customers with account setup, maintenance, and web-based platform navigation
• Process customer transactions, including new account sign-ups, updates, and cancellations
• Accurately enter and maintain customer data, payment details (credit card and pre-authorized payments), and account notes
• Ensure all customer interactions and transactions are properly documented in CRM systems
• Provide branch, lot, and account maintenance support
• Manage high-volume workloads while maintaining accuracy, efficiency, and professionalism
• Complete after-call work and required documentation promptly
• Monitor and respond within established service level agreements (SLAs)
• Maintain data integrity through accurate data entry and system updates
• Communicate and enforce company policies, procedures, and parking regulations
• Stay current with changes to workflows, policies, and product offerings
• Utilize available resources such as internal knowledge bases, policies, and training materials
• Assist team members with troubleshooting and issue resolution
• Coordinate operational tasks such as work orders, meter outage reporting, and documentation uploads
• Support supply order preparation and submission for parking locations
• Maintain deliverable calendars to ensure deadlines are met across departments

Skills, Knowledge and Expertise

• Strong communication skills (verbal and written) with excellent phone etiquette
• Demonstrated ability to manage multiple priorities in a structured, fast-paced environment
• High attention to detail with strong data entry accuracy
• Critical thinking and problem-solving skills with sound judgment
• Ability to handle customer concerns professionally and effectively resolve conflicts
• Proficiency in Microsoft Office and customer systems (CRM, phone platforms, etc.)
• Self-motivated, adaptable, and team-oriented with a strong work ethic

REQUIREMENTS:

• High School Diploma or GED equivalent
• Minimum 1 year of customer service experience in a high-volume environment (e.g., call center, retail) preferred
• Must be at least 18 years of age
• Must successfully pass a background check, in accordance with company policy and applicable laws
• Must be authorized to work in Canada and able to provide documentation verifying eligibility, as required by law

PHYSICAL DEMANDS:

• Ability to remain seated for extended periods while working at a computer workstation
• Frequent use of a computer, keyboard, and telephone for data entry and customer communication
• Ability to read, analyze, and interpret information on a computer screen
• Occasional lifting of office supplies or materials up to 10-15 pounds
• Frequent talking and listening to interact with customers via phone and virtual channels
• Ability to maintain focus and productivity in a fast-paced, high-volume work environment

WORKING CONDITIONS:

• Fast-paced, high-volume contact center environment
• Performance-driven with call monitoring and quality assurance standards

OTHER DUTIES:

Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice

Benefits

• Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
• Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family.

UNION:

• If this position is union-represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).