Temporary Customer Service Representative - Lakeridge Health, Oshawa

Impark; Toronto; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Paid Vacation

Job summary

Impark is seeking a Temporary Customer Service Representative for Lakeridge Health in Oshawa. The role is Seasonal - Full Time, located at Lot 528 - 1 Hospital Ct, with start on Oct 13, 2026 and end on Nov 6, 2026. Shift is 3:00pm–10:00pm, Mon–Fri.

You will deliver exceptional service to monthly parking customers, handling high-volume requests and maintaining accurate data in CRM. The ideal candidate thrives in a fast-paced environment, demonstrates attention to detail, and acts as a brand

Qualifications

• High School Diploma or GED; 1 year of customer service in a high-volume environment preferred.
• Must be authorized to work in Canada and pass a background check.
• Must be at least 18 years old.
• Experience in call center or retail environment is a plus.
• Strong attention to detail and data entry accuracy.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the primary contact for monthly parking customers and stakeholders.
• Handle inbound calls, emails, and written correspondence per SLA.
• Resolve inquiries and complaints with professionalism, empathy, and accuracy.
• Assist with account setup, maintenance, and web portal navigation.
• Enter and maintain customer data and payment details in CRM.
• Ensure all interactions and transactions are documented in CRM systems.
• Maintain data integrity and adhere to company policies and parking regulations.
• Coordinate operational tasks and support supply orders and calendars.

Skills

Communication skills

Multi-tasking

Data entry accuracy

Problem solving

Conflict resolution

MS Office & CRM

Team orientation

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Office

Phone platforms

Job description

Temporary Customer Service Representative - Lakeridge Health, Oshawa

Application Deadline: 30 September 2026

Department: Operations - Field(OPS001)

Employment Type: Seasonal - Full Time

Location: I9-528_1 Hospital Crt Apt Null

Reporting To: Location Manager

Compensation: CA$18.97 / hour

Description

Location: Lot 528 - 1 Hospital Ct, Oshawa (Lakeridge Health)
Start Date: October 13, 2026
End date: November 6, 2026
Shift: Monday - Friday / 3:00pm - 10:00pm

**Changes may be made to this schedule are subject to operational requirements.

Deadline: Wednesday, September 30th, 2026,at 5:00pm
This is an internal position for all UFCW Impark employees.

At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.

The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles high-volume written and phone-based transaction requests while ensuring accuracy, professionalism, and seamless customer experience.

The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and serves as a brand ambassador in every interaction.

Key Responsibilities

• Serve as the primary point of contact for monthly parking customers, including prospective, existing, and internal stakeholders
• Handle inbound calls, emails, and written correspondence in alignment with service level and quality standards
• Resolve customer inquiries, requests, and complaints with professionalism, empathy, and accuracy
• Support customer retention by delivering consistent, high-quality service experiences
• Assist customers with account setup, maintenance, and web-based platform navigation
• Process customer transactions, including new account sign-ups, updates, and cancellations
• Accurately enter and maintain customer data, payment details (credit card and pre-authorized payments), and account notes
• Ensure all customer interactions and transactions are properly documented in CRM systems
• Provide branch, lot, and account maintenance support
• Manage high-volume workloads while maintaining accuracy, efficiency, and professionalism
• Complete after-call work and required documentation promptly
• Monitor and respond within established service level agreements (SLAs)
• Maintain data integrity through accurate data entry and system updates
• Communicate and enforce company policies, procedures, and parking regulations
• Stay current with changes to workflows, policies, and product offerings
• Utilize available resources such as internal knowledge bases, policies, and training materials
• Assist team members with troubleshooting and issue resolution
• Coordinate operational tasks such as work orders, meter outage reporting, and documentation uploads
• Support supply order preparation and submission for parking locations
• Maintain deliverable calendars to ensure deadlines are met across departments

Skills, Knowledge and Expertise

• Strong communication skills (verbal and written) with excellent phone etiquette
• Demonstrated ability to manage multiple priorities in a structured, fast-paced environment
• High attention to detail with strong data entry accuracy
• Critical thinking and problem-solving skills with sound judgment
• Ability to handle customer concerns professionally and effectively resolve conflicts
• Proficiency in Microsoft Office and customer systems (CRM, phone platforms, etc.)
• Self-motivated, adaptable, and team-oriented with a strong work ethic

REQUIREMENTS:

• High School Diploma or GED equivalent
• Minimum 1 year of customer service experience in a high-volume environment (e.g., call center, retail) preferred
• Must be at least 18 years of age
• Must successfully pass a background check, in accordance with company policy and applicable laws
• Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law

PHYSICAL DEMANDS:

• Ability to remain seated for extended periods while working at a computer workstation
• Frequent use of a computer, keyboard, and telephone for data entry and customer communication
• Ability to read, analyze, and interpret information on a computer screen
• Occasional lifting of office supplies or materials up to 10–15 pounds
• Frequent talking and listening to interact with customers via phone and virtual channels
• Ability to maintain focus and productivity in a fast-paced, high-volume work environment

WORKING CONDITIONS:

• Fast-paced, high-volume contact center environment
• Performance-driven with call monitoring and quality assurance standards

OTHER DUTIES:

Please note this job description is not designed to cover or contain an all‑inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice

Benefits

• Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
• Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family.

UNION:

• If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).