Temporary Event Customer Service Representative - 1 York

Reimagined Parking; Toronto; On-site; CAD 22,000 - 30,000; Part time

Job summary

Impark is seeking a Temporary Event Customer Service Representative for a seasonal, part-time role at 1 York Street. The CSR handles processing written transaction requests for Monthly Parking, Transient customers and stakeholders, delivering consistent and professional service for monthly and daily parking needs.

The role is on-site during event days, with 4–8 hour shifts, starting September 13, 2026 and ending around May 2027, with deadlines to follow. Training and onboarding provided.

Qualifications

• Must be at least 18 years of age.
• 1 year customer service experience in a high-volume environment preferred.
• 1 year data entry experience; 40 WPM.
• Knowledge of contact center policies and software including CRM.

Responsibilities

• Process written transaction requests from Monthly Parking, Transient customers and stakeholders.
• Provide consistent and professional customer service for monthly and daily parking needs.
• Assist with onboarding and training of new CSR positions.
• Answer inbound calls, emails, and faxes within service level goals.
• Maintain accurate records and data entry for customer accounts.

Skills

Customer service experience

Data entry 40 WPM

CRM knowledge

Problem solving

Multitasking

Attention to detail

Telephone etiquette

Team player

Education

G12/Equivalent

Tools

CRM

Phone systems

Job description

Temporary Event Customer Service Representative - 1 York

Application Deadline: 7 September 2026

Department: Operations - Field(OPS001)

Employment Type: Seasonal - Part Time

Location: I9-501_1 YORK ST

Reporting To: Location Manager

Compensation: CA$18.97 / hour

Description

Location: Lot 501- 1 York Street

Start Date: September 13, 2026

End date: TBD - Approx. End of May 2027

Shift: Event days only (on-call) / 4 - 8 hr shifts (Depending on event)*

**Changes may be made to this schedule are subject to operational requirements.

Deadline: Monday, September 7th, 2026, at 5:00pm

This is an internal position for all UFCW Impark employees.

Customer Service Representative processing written transaction requests from Monthly Parking, Transient customers and stakeholders. Provides consistent and professional customer service in assisting internal and external customers with monthly and daily parking requirements.

Key Responsibilities

• Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed
• Acting as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations
• Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information
• Embrace performance-based call monitoring, recording, and assessment approach to improve communication, timeliness, and overall satisfaction
• Spark accurate, speedy operation while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency
• Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data
• Answer inbound emails, phone calls, and faxes within department and individual Service Level and Quality goals. Acts as point of contact for both internal and external monthly parking customers
• Provide comprehensive service and support for Monthly Parking customers, including; potential customers, existing customers and stakeholders.
• Provide comprehensive branch, lot and account maintenance support
• Respond to customer inquiries ensuring customers receive timely resolution and accurate information
• Demonstrate excellent customer service to assist in retaining Monthly Parking customers
• Ensure all customer account information is updated accurately and notes are entered for every transaction.
• Utilize resources such as Online Help, Policy & Procedure manuals, and emails from Supervisors, Management and the Training Department
• Complete and maintain any required paperwork or record keeping methods
• Enter customer payment information for PAP or credit card when received by fax, e-mail or letter as well as over the phone.
• Keep up to date with changes in workflow, policy, and product knowledge.
• Provides support and training to new CSR positions.
• Keeps accurate records and updates all systems with required information.
• Assists other CSR’s with trouble shooting for clients.
• Processes all work orders and meter out reporting and uploads the required documents to the share drive.
• Maintains deliverable calendar to ensure all departments meet external deadlines.
• Monitor and maintain the Storefront email, sorting responding and processing all requests that enter through here.
• Issue, enter, and track Temporary paper passes as needed
• Answer inbound calls and meet individual Service Level and Quality goals. Acts as first point of contact for both internal and external monthly parking customers
• Provide service for telephone-based customers for sign-ups.
• Complete all after-call work required to finalize a new customer sign-up or modify an account.
• Receive and accurately data enter customer information, credit card and pre-approved payment sign-up information.
• Assist daily parkers with meter out of orders and requests for information
• Parking stall count, ensuring parking vacancy available
  Change or put out/away signage from the street as required
• Other duties as assigned

Skills, Knowledge and Expertise

• Must be at least 18 years of age
• G12/Equivalent
• 1 year Customer service experience in a high-volume, fast-paced environment (ex. Retail, call center), preferred
• 1 year data entry experience equaling 40 WPM
• Knowledge of contact center policies and software, including CRM, phone systems, etc
• Strong work ethic and reliability with professionalism and poise
• Superior interpersonal, verbal, and written communication skills
• Exceptional written oral communication skills
• Strong analytical abilities and sound judgment in decision-making
• Strong attention to detail and high degree of accuracy is key. Fast, accurate and efficient data entry, manipulation and retrieval of data from systems
• Ability to multitask, prioritize, and organize within a structured environment
• Flexibility and adaptability
• Motivated, take initiative and possess strong work ethic
• Ability to respond to customer complaints maintain professionalism at all times
• Conflict resolution
• Exceptional communication, tact and customer service skills. Ability to assist customers with diverse requirements
• Exceptional telephone etiquette
• Intermediate knowledge of computer software applications – MS office
• Ability to successfully and consistently achieve individual and departmental service level goals
• Positive, team-oriented attitude and ability to balance independent workload with broader team goals

Benefits

Per Collective Agreement