Temporary Case Manager - Social Services & Housing Support

City of Kingston; Kingston; On-site; CAD 59,000 - 73,000; Full time

Job summary

City of Kingston seeks a Case Manager for up to 12 months to cover full‑time hours at OnSite-362 Montreal St. The role emphasizes OW applications, eligibility determinations, and participation agreement development to support employability outcomes.

Reporting to the Ontario Works team, you will monitor compliance, coordinate services with Housing & Social Services, and handle related admin. Proficiency in MS Office and MFIPPA knowledge are essential; French is a plus.

Qualifications

• 3 year diploma.
• 2 years of human services case management experience in a complex, fast-paced environment.
• Preference for housing & social services case management experience.
• Knowledge of Ontario Works Act, MFIPPA and confidentiality.
• Excellent interpersonal and dispute resolution skills.
• Strong written and verbal communication; proficient in mathematics.
• Experience with web-based social assistance technology (OWMS).
• MS Office proficiency (Outlook, Word, Excel).
• Second language (French) is an asset.
• Valid Class G Ontario driver's license preferred.
• Criminal records check including vulnerable sector check.

Responsibilities

• Manage caseloads, determine eligibility, complete applications and respond to inquiries.
• Develop and monitor Participation Agreements aligned with outcomes-based measures.
• Deliver Employment Assistance program strategies to meet participants' needs.
• Ensure decisions comply with Ontario Works legislation and local policies.
• Organize case activities and map outcomes to support program targets.
• Inform participants of Housing & Social Services Department services.
• Perform related administrative duties.
• Other duties as assigned.

Skills

Case management

Client support

Interpersonal skills

Written and verbal communication

MS Office proficiency

Education

Three year diploma

Tools

Social Assistance Management System

Job description

City of Kingston seeks a Case Manager for up to 12 months to cover full‑time hours at OnSite-362 Montreal St. The role emphasizes OW applications, eligibility determinations, and participation agreement development to support employability outcomes.

Reporting to the Ontario Works team, you will monitor compliance, coordinate services with Housing & Social Services, and handle related admin. Proficiency in MS Office and MFIPPA knowledge are essential; French is a plus.