Case Manager - Temporary (Up to 15 Months)

City of Kingston; Kingston; On-site; CAD 59,000 - 73,000; Full time

Benefits offered by this job

OMERS pension plan

Vacation entitlements

Wellness programs

Training & development

Flexible work arrangements

Transit perks

Job summary

City of Kingston is seeking a Case Manager to support Ontario Works clients on a temporary replacement basis. The role involves full-time caseload management, eligibility determinations, and development of participation agreements to promote employment outcomes.

The position requires a 3-year diploma and at least two years of human services CM experience, preferably in public service. Strong MS Office skills, confidentiality, and effective communication are essential.

Qualifications

• Three year diploma required.
• Two years of Human Services case management experience.
• Preference for housing and social services CM experience.
• Knowledge of Ontario Works Act & Regulations.
• Confidentiality per MFIPPA requirements.
• Excellent communication & interpersonal skills.
• French language skills are an asset.
• G-class driver's license preferred.
• Satisfactory criminal record and vulnerable sector checks.

Responsibilities

• Manage and administer caseloads; complete applications; determine eligibility; conduct offsite visits.
• Develop and monitor Participation Agreements aligned with outcomes-based measures.
• Deliver Employment Assistance program strategies for participants with barriers.
• Ensure decisions comply with Ontario Works Act and local policies.
• Support program performance and data mapping of activities and outcomes.
• Inform participants of Housing & Social Services Department services.
• Perform related administrative duties.

Skills

Interpersonal skills

Dispute resolution

Written communication

Verbal communication

MS Office

Education

Three year diploma

Tools

Social Assistance Management System

Job description

Job Title: Case Manager - Temporary (Up to 15 Months)

Job Details

• Job Number: J0526-0264
• Job Code: 09B026
• Job Category: Social Services
• Location: On-site: 362 Montreal St.
• Bargaining Unit: CUPE
• Job Type: Temporary
• Employment Type: Replacement
• Number Of Positions: 1
• Contract Duration: Up to 15 Months
• Hours Of Work: 35 hrs/wk
• Salary: $32.36 - $40.33/Hour
• Date Posted: August 25, 2026
• Closing Date: September 7, 2026

The Role

Note this is a temporary position covering full-time hours for up to 15 months

Under the general direction of the Ontario Works Supervisor(s) provide OW case management duties: including completion of applications, determination of eligibility, continued development of participation agreements consistent with outcome based measures, compliance monitoring and related client service and administrative functions.

Meet Your Department

We help individuals in financial need access support and work toward self-sufficiency through the Ontario Works program. Our team provides case management, employment services, and financial assistance, connecting people to resources that promote stability and sustainable employment.

What You'll Do

• Effectively manage and administer caseloads; provide client support, complete applications, determine eligibility and entitlement, complete offsite visits, monitor compliance, and respond to inquiries.
• Develop, maintain and monitor Participation Agreements consistent with outcomes-based measures related to employability and that capitalize on community employment opportunities and initiatives.
• Develop and deliver Employment Assistance program strategies as required, to meet the needs of participants with specific and/or multiple barriers.
• Ensure decisions are compliant with Ontario Works legislation, local policies and other related regulations and directives.
• Contribute to Ontario Works Program performance and outcome targets by organizing, scheduling and completing case management duties and data mapping case activities and outcomes as required.
• Inform participants of the services provided by the Housing & Social Services Department.
• Perform all related administrative functions.
• Other related duties as assigned.
• Note: Above duties are representative of a typical position and are not to be construed as all-inclusive.

To qualify, you'll need

• 3 year diploma.
• Two (2) years of Human Services case management experience in a complex and fast paced work environment, preferably in a Provincial or Municipal Public service sector. Human Services is defined as programs or facilities for meeting basic health, welfare, and other needs of a society or group, focusing on prevention and remediation of problems and the overall improvement in quality of life. Case Management includes processes such as: intake and assessment of needs, service planning, service plan implementation, service coordination, monitoring and follow-up, reassessment, case conferencing, crisis intervention, case closure.
• Preference will be given to those candidates with direct Case Management experience in the Housing and Social Services department.
• Must demonstrate corporate values of Belonging, Collaboration, Accountability, and Innovation.
• Comprehensive knowledge of the Ontario Works Act and Regulations.
• Knowledge of Municipal Freedom Information and Protection of Privacy Act (MFIPPA) and ability to observe Confidentiality requirements in all applicable matters.
• General knowledge of other related legislation including ODSP Act and regulations.
• Effective interpersonal and dispute resolution skills, ability to manage difficult interviews and de-escalate conflict.
• Effective communication skills both, written and verbal, proficient in mathematics, knowledge of community agencies.
• Effective work management skills including; the ability to undertake multiple tasks, meet deadlines, prioritize work demands and address customer service requests.
• Knowledge and experience working with web based social assistance technology, preferably the Province of Ontario's Social Assistance Management System.
• High proficiency in MS Office applications including Outlook, Word, Excel database skills, and keyboarding skills.
• Second language skills other than English is an asset (French preferred).
• Valid Class 'G' Ontario Driver's License is preferred.
• Must obtain and maintain a satisfactory criminal record check, including vulnerable sector check.

Why us?

Join a team that is building more than a city - we are building a community where people thrive. At the City of Kingston, your work has real impact: safer streets, greener spaces, inclusive experiences, innovative transit, creative public spaces, and brighter futures for all.

We are more than just a municipal government - we are a team of problem-solvers, innovators, and community-builders who take pride in shaping the place we call home. As an employer, we are committed to your growth, your well-being, and creating an environment where every voice counts. Your career is more than a job - it's where your impact begins.

Why you'll love it here...

We provide our employees with a comprehensive and competitive total rewards package, which may include extended health coverage, travel and life insurance, and long‑term disability. Specific benefits can vary depending on your role and terms of employment.

In Addition, Employees May Enjoy Access To

• OMERS defined pension plan
• Vacation entitlements
• Employee wellness and assistance programs and resources
• Ongoing training and education opportunities
• Flexible work arrangements
• Corporate perks such as discounted transit and fitness passes
• Learning & development resources and networks
• Relocation assistance and local resources

Learn more about what makes Kingston so special on PossibleMadeHere.org.

Our commitment

The City of Kingston acknowledges that we are on the traditional homeland of the Anishinabek, Haudenosaunee, and the Huron-Wendat, and thanks these nations for their care and stewardship over this shared land.

Today, the City is committed to working with Indigenous peoples and all residents to pursue a united path of reconciliation.

Learn more about the City's reconciliation initiatives.