Temporary Accommodation Officer (ref:791)

Local Government South East; Winchester; On-site; CAD 62,000 - 69,000; Full time

Benefits offered by this job

Health plan

Car/Bike salary sacrifice

26 days annual leave

LGPS

Discounts at major brands

Good working environment

CPD support

Job summary

Winchester City Council is seeking a dynamic individual to join the Temporary Accommodation team. You will manage day-to-day housing for homeless households and help residents become tenancy ready for move-on opportunities.

The role involves visiting residents in units across the district and conducting health and safety visits, requiring travel and flexibility in a reactive environment. Excellent customer service is essential.

Qualifications

• Experience in housing sector with vulnerable households.
• Flexible, able to work in a reactive environment.
• Excellent problem-solving and reliable team member to deliver positive outcomes.

Responsibilities

• Day-to-day housing management of the Council’s temporary accommodation for homeless households.
• Provide low-level support to ensure residents are tenancy ready for move on/independent living opportunities.
• Visit residents in temporary accommodation units across the district and conduct health and safety visits at schemes.

Skills

Customer service

Problem solving

Teamwork

Job description

• Full Time
• Permanent
• Winchester
• Posted 3 days ago
• 32597 - 36363 £ / Year
• Closes: 8 September 2026

Website Winchester City Council

Winchester City Council

Closing date: Tuesday 8 September 2026

Interview date: Thursday 17 September 2026

The Temporary Accommodation team are looking for a dynamic individual who thrives in a fast-paced reactive role, has customer service at the heart of what they do and a “can do” attitude!

You will be required to work as part of the Temporary Accommodation team to provide day to day housing management of the Council’s temporary accommodation for homeless households. You will also be required to provide low level support to ensure residents are tenancy ready to access move on / independent living opportunities.

The Temporary Accommodation team are based in offices just outside the vibrant city centre of Winchester. You will need to meet the travel requirements of the role as you will visit residents in our units of temporary accommodation across the district, as well as conducting health and safety visits at our schemes.

If you are experienced in working in the housing sector with vulnerable households and like to work in an environment where no two days are the same – then this could be the job for you!

We are looking for someone who is passionate about providing excellent customer service, who can work flexibly due to the reactive nature of the role, whilst remaining calm under pressure. You will need to be an excellent problem solver and a reliable team member to deliver positive outcomes to those individuals in the council’s temporary accommodation.

Benefits

• Employer paid health cash plan
• Salary sacrifice scheme for cars and bikes
• 26 days annual leave per year rising to 33 days – dependent on length of service
• Membership to the Local Government Pension Scheme
• Discounts at a range of major high street brands and the two leisure centres in the district
• Excellent working environment
• Support for continuous professional development

A DBS check will be required for this role, and you must be able to meet the travel requirements for the post.