Temp Order Management Specialist (Salesforce & NetSuite)

Absolute Security; Ottawa; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Career development

Bright offices

Art gallery

Free refreshments

Onsite fitness

Monthly events

Flexible time off

Job summary

Absolute Security is seeking an Order Management Specialist for a full-time 14-month maternity leave cover. You will fulfill software license orders using Salesforce and NetSuite, ensure adherence to SLAs, and respond to customer requests with a solutions-oriented approach.

You will maintain process documents in Confluence and Asana, assist with manual order entry, and collaborate with cross-functional teams to provision licenses and support invoicing and credits.

Qualifications

• Strong attention to detail in order management processes.
• Proficiency with Salesforce and NetSuite.
• Five years of experience in an Order Management environment.
• Proficient in Excel (Pivot Tables, Filters, Sort).
• Ability to escalate to Team Lead or Director when needed.

Responsibilities

• Fulfill software license orders using Salesforce and NetSuite.
• Follow SLAs for order fulfillment.
• Respond to internal and external customer requests in a solutions-oriented manner.
• Maintain/update business process documents in Confluence and Asana.
• Enter orders manually when required.
• Assign orders to customer accounts in Salesforce to provision licenses.
• Support invoicing, credit notes, and order movements as per sales.
• Troubleshoot order loading and account setup issues.
• Collaborate with Global Sales Operations to set up/revise accounts.
• Attend department meetings and resolve issues.

Skills

Attention to detail

Team player

Willing to train others

Customer focus

Problem solving

Tools

Salesforce

NetSuite

Excel

Order Management Systems

Job description

Absolute Security is seeking an Order Management Specialist for a full-time 14-month maternity leave cover. You will fulfill software license orders using Salesforce and NetSuite, ensure adherence to SLAs, and respond to customer requests with a solutions-oriented approach.

You will maintain process documents in Confluence and Asana, assist with manual order entry, and collaborate with cross-functional teams to provision licenses and support invoicing and credits.