Temp Customer Experience Advisor

Suncor Energy Inc.; Calgary; On-site; CAD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Generous vacation

Job summary

Suncor Energy Inc. in Calgary is seeking a dedicated Customer Service representative to support Petro-Canada's Retail and Wholesale network. You will handle inquiries by phone and email, resolve issues, and provide guidance to guests and partners while upholding brand standards.

The role emphasizes collaboration with call centre partners, data logging, and continuous improvement. Fluency in French is an asset, and several years of customer-facing experience in retail are valued.

Qualifications

• Post-secondary education required.
• Strong written and verbal communication skills.
• French language is an asset.

Responsibilities

• Resolve customer issues via phone and email with a positive attitude.
• Provide guidance for Petro-Canada brand and services to guests and partners.
• Lead case discussions with call centre partners to improve service quality.
• Identify trends and opportunities for continuous improvement in service levels.

Skills

Communication

Conflict resolution

Problem solving

Multitasking

Collaboration

Independent work

Education

Post-secondary education

Job description

Suncor Energy Inc. in Calgary is seeking a dedicated Customer Service representative to support Petro-Canada's Retail and Wholesale network. You will handle inquiries by phone and email, resolve issues, and provide guidance to guests and partners while upholding brand standards.

The role emphasizes collaboration with call centre partners, data logging, and continuous improvement. Fluency in French is an asset, and several years of customer-facing experience in retail are valued.