Technology Support Analyst

University of Victoria; Victoria; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player in higher education is seeking a Technology Support Analyst to enhance the delivery of medical programs. This role involves supporting audio-visual and videoconferencing resources, ensuring smooth operations across multiple locations. The ideal candidate will possess strong analytical and problem-solving skills, with a commitment to fostering an inclusive environment. Join a dynamic team dedicated to improving educational experiences through innovative technology solutions. If you are passionate about technology and education, this opportunity is perfect for you!

Qualifications

• 2+ years of experience in technology support and management.
• Ability to communicate effectively with diverse audiences.

Responsibilities

• Support AV and VC resources for medical programs.
• Manage day-to-day operations and problem-solving.

Skills

Analytical Skills

Problem-Solving

Communication

Project Management

Time Management

Education

Undergraduate Degree in Relevant Discipline

Tools

Windows OS

MacOS

iOS

MS Office

Cisco Certification

Crestron Certification

Q-Sys Certification

Biamp Certification

CTS Certification

Job description

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The Island Medical Program (IMP), based at the University of Victoria (UVic), is part of the University of British Columbia (UBC) Faculty of Medicine (FoM) MD Undergraduate Program (MDUP) and is one of 4 distributed sites situated across the province. The remaining provincial sites are: the Northern Medical Program (NMP), Vancouver Fraser Medical Program (VFMP) and the Southern Medical Program (SMP). The mandate of the IMP is to deliver the UBC MDUP, with an emphasis on training students in community and rural settings across Vancouver Island. IMP training sites are located across the traditional, ancestral and unceded territories of the Kwakwaka’wakw, Nuu-chah-nulth, and Coast Salish peoples. The use of audio-visual and videoconferencing technology is integral to the local and provincial delivery of lectures and labs across the distributed programs.

Mandate

The Technology Support Analyst supports the technology that enables the effective distribution of UBC medical and health professional programs across BC.

Objectives

• Responsible for the day-to-day operations and problem solving for the audio/visual (AV) and videoconferencing (VC) resources, along with the future development/redesign of instructional facilities.
• Provides support to the faculty, staff, and students in our UBC medical and health professional programs to support their use of AV/VC facilities for teaching, administration, and research.
• Participates in project management regarding the development of technology, and the associated processes/policies in rolling out and maintaining said technologies at a local and provincial level.
• Sets and carries out objectives to meet organizational needs, monitors and provides feedback to individual and team performance against defined standards. This position is accountable to the local IMP and inter-site technical teams.
  
  

This position reports to the Manager, Strategy and Administration, and receives operational direction from the UBC Digital Solutions, Team Lead, Collaborations. The work site for this position covers the following locations: UVic Campus (Medical Sciences Building), VITP (Vancouver Island Tech Park), RJH Coronation Annex (Royal Jubilee Hospital), and VGH (Victoria General Hospital). Job responsibilities will be carried out in more than one location, and regular travel between locations is required. This position may be required to work some evenings or weekends. Must hold a valid BC Driver’s License, periodic travel to Vancouver and to educational spaces up Island is also required.

The live broadcast environment can be demanding and stressful and the incumbent must be able to remain calm under pressure and re-prioritize tasks on an ad-hoc basis. Viewing of the Island Medical Program curriculum may cause some discomfort for those uninitiated to medical education.

This position requires a level of education, training, and experience equivalent to an undergraduate degree in a relevant discipline and a minimum of two years of experience. An equivalent combination of education, training, and experience may be considered.

Knowledge, Skills, And Abilities Include

• Commitment to valuing diversity and contributing to an inclusive and respectful working and learning environment.
• Demonstrated experience with the management of information systems and technology in accordance with industry best practice and internal policies and standards including relevant professional development to keep knowledge and skills current.
• Experience supporting Windows OS, MacOS, iOS and associated applications (i.e., MS Office).
• Demonstrated resourcefulness with excellent analytical, critical thinking and problem-solving skills.
• Excellent judgement, initiative, and strong work ethic.
• Ability to communicate effectively with individuals from diverse backgrounds and tailor communication style for different audiences and situations.
• Ability to build and maintain productive working relationships with all partners and interested groups.
• Ability to work independently and collaboratively in a team environment.
• Ability to apply project management best practices to achieve project goals/tasks on time.
• Experience in maintaining confidential and sensitive information.
• Demonstrate flexibility, adaptability, and creativity.
• Superior time management skills.
• Willingness and ability to acquire new computing/technical related skills.
• Formal training in audio-visual service, plus industry training and credentials such as Cisco, Crestron, Q-Sys, Biamp, and CTS Certification is considered an asset.
• Valid BC Driver’s License.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Higher Education

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