Technology Specialist Co-op/Internship (Winter 2027)

British Columbia Investment Management Corporation; Victoria; On-site; CAD 56,000 - 63,000; Full time

Benefits offered by this job

Volunteer days

Travel allowance

Competitive pay

In-person at Victoria office

Job summary

British Columbia Investment Management Corporation (BCI) seeks a Technology Specialist Co-op/Intern for Winter 2027 (January–April) in Victoria, BC. You will support BCI users with technology needs and assist with improvement initiatives within the Technology Service Desk.

The role targets students in IT-related programs and offers exposure to enterprise IT environments, Active Directory, Intune, and PowerShell while rotating through knowledge-sharing sessions and documentation tasks.

Qualifications

• Enrollment or recent completion in IT program (1 year or less since completion).
• Ability to work in a fast-paced, multi-project environment with multiple stakeholders.
• Excellent written and verbal communication to identify root causes and explain solutions.
• Strong interpersonal and customer-service focused approach.

Responsibilities

• Provide first-level technical support through Service Desk for in-person, phone, and remote sessions.
• Troubleshoot hardware and software issues on workstations, laptops, and mobile devices.
• Assist with password resets, permissions, and access requests.
• Help with file/folder access management and network resource access.
• Assist with software packaging, policies, printers, and patch management.

Skills

Communication skills

Time management

Customer service

Written communication

Stakeholder collaboration

Problem solving

Learning agility

Education

Enrollment in IT program

Tools

Intune

NTFS File Access management

BitLocker Administration

PaperCut

vSphere

PowerShell scripting

Active Directory

Azure infrastructures

Job description

Closing date: October 1, 2026

Use your passion for technology and computer skills in a fast‑growing company where you can have an impact. The British Columbia Investment Management Corporation (BCI) is currently seeking a Technology Specialist Co‑op/Intern for the Winter 2027 work term (January to April) to support BCI users with their technology needs and assist with technology improvement initiatives driven by the Technology Service Desk team.

WHAT YOU NEED TO KNOW

BCI manages a globally diversified portfolio of assets valued at $313.7 billion and is one of Canada’s largest institutional investors. We invest globally to support pension and other funds for more than 30 clients based in British Columbia. We are proud to have been chosen as one of Canada’s Top 100 Employers and BC’s Top Employers. These national and provincial competitions recognize employers who offer exceptional workplaces for their employees.

The Technology Specialist Co‑op/Intern will work within our Technology Department. This is a great opportunity for you to learn and apply your knowledge to support BCI users with their technology needs and assist with technology improvement initiatives driven by the Technology Service Desk team. Students from any technology‑related program can thrive in this role – whether you're studying Computer Science, Information Technology, Information Systems, Network Administration, or other tech‑focused disciplines. Our Service Desk provides broad exposure to enterprise IT environments and business technology, making it valuable for various career paths in the tech industry. We encourage applicants to consider how this experience can complement their specific educational focus and long‑term career goals.

WHO YOU WILL WORK WITH

The Technology department is responsible for developing technology solutions that contribute to the achievement of BCI's mission and long‑term goals. The department manages the corporation's business applications and information technology infrastructure, providing support to a large group of financial professionals. The department is also responsible for authoring technology‑related directives and conducting disaster recovery planning to minimize risk to the corporation's delivery of investment services.

WHAT YOU WILL BE DOING

• Provide first‑level technical support to BCI employees through our Service Desk ticketing system, handling in‑person visits, phone calls, and remote support sessions
• Troubleshoot hardware and software issues for end users, including workstations, laptops, and mobile devices
• Assist with account management tasks including password resets, permissions, and access requests
• Help with file and folder access management and assist users with network resource access
• Assist with review and management software packaging, policies, printers, and patch management.
• Receive comprehensive training through our graduated access framework, which empowers co‑op students to perform the same meaningful work as our full‑time Service Desk Specialists
• Shadow experienced Service Desk Specialists to learn specialized technology tools such as Active Directory, Intune, NTFS File Access management, BitLocker Administration, PaperCut, vSphere, and PowerShell scripting
• Participate in knowledge‑sharing sessions to build understanding of enterprise IT environments
• Assist with documentation of technical solutions and procedures for the knowledge base
• Collaborate with the Technology Service Desk Team on day‑to‑day operations

REQUIRED SKILLS

• Enrollment or recent completion (within 1 year) in a university or college program relating to Information Technology
• Ability to work effectively in a fast‑paced, multi‑project environment with multiple stakeholders
• Excellent communication skills with the ability to ask effective questions that quickly identify the root of an issue
• Strong ability to set clear expectations and communicate timelines to users in a professional manner
• Willingness to step out of your comfort zone and embrace new challenges with a positive, can‑do attitude
• Strong research skills and ability to quickly learn new concepts to solve unfamiliar technical problems
• Excellent interpersonal skills with a customer‑service focus and strong problem‑solving abilities
• Ability to work with both technical and non‑technical stakeholder groups
• Strong written communication skills and the ability to develop clear documentation
• Understanding the importance of writing procedures to guide a specific set of steps for end users

BENEFICIAL SKILLS (NOT REQUIRED)

• Basic knowledge of incident management and customer service processes
• Baseline understanding of MS Windows, Active Directory and Azure infrastructures
• Strong Office 365 skills
• Ability to use Excel, PowerPoint, Word, and Outlook
• Experience with ServiceNow and JIRA
• Experience with technical troubleshooting and problem resolution
• Knowledge of enterprise IT environments and support practices
• Experience with Intune, SCCM, printer management, software packaging, and patch management

WHAT WE OFFER

• Excellent career development and training by helping the candidate to understand the tools, the data and the methodologies applied by BCI Technology Department to support enterprise level technology and practice industry standard
• Opportunity to collaborate with technology staff across various disciplines (cloud, security, network, application development) providing amazing exposure to different IT specialties
• Work with a dynamic team in a fast‑paced environment
• The development of real‑world skills at one of the largest institutional investors in Canada
• Exposure to some of the most talented, approachable, and inspiring people in the industry
• The ability to opt‑in for access to Dialogue, a user‑friendly app that offers virtual primary care, employee and family services, and mental health supports
• Time to connect with other Co‑ops/Interns at BCI -- build your network and shared learning
• 2 paid days per year for volunteering
• Competitive pay: $2,330.00 gross bi‑weekly or $2,155.00 gross bi‑weekly + vacation leave paid based on 6% of salary ($2,330.00 gross biweekly for those with (or working towards) a graduate degree and $2,155.00 gross biweekly for those with (or working towards) an undergraduate degree, diploma, or certificate)
• Travel: if coming to Victoria for this work term, BCI will provide a fixed‑rate travel allowance based on your location

THE DETAILS

Work term: Winter 2027 (January to April) Department: Technology Office Location: 750 Pandora Avenue, Victoria, BC

Spend your off hours exploring beautiful Victoria and Vancouver Island All co‑ops/internships will need to be completed in person at our Victoria office with the option to work one day per week from home. Please note, some positions are not eligible for hybrid work.

At BCI, we value diversity and believe in fostering an inclusive culture where all employees can be successful. We are performance and client focused and value integrity; if you share these values, we want to know you. We recognize that some skills can be learned on the job and encourage all to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), contact us at [e-mail].

To learn more about us, visit our BCI website With our values as our anchor, it’s our people who create the environment we work in each day. BCI has been recognized as one of Canada’s Top 100 Employers – for the sixth consecutive year – and has built programs and benefits to support all our employees. To learn more about working with BCI, including our competitive benefits packages, our commitment to equity, diversity & inclusion and the Recruitment process visit our BCI Careers Page We pay our people competitively in the markets in which we compete for talent and with consideration to internal equity and job structure. We aim for actual pay to be around the median of the market for target or expected levels of performance, and around the upper quartile of the market for excellent performance. The philosophy is principles-based and emphasizes pay-for-performance, long-term results, and meeting clients’ expectations. Our people help shape employee‑focused initiatives and create the environment we work in each day – which further strengthens our culture. To learn more about our employee experience, visit our BCI Values in Action. There you will see how feedback from our employees was used to articulate our Employee Value Proposition (EVP), composed of three pillars: Performance with Purpose, Built on Collective Expertise, and Accelerating Innovation.