Platform Engineer ServiceNow Co-op/Internship (Winter 2027 & Summer 2027)

British Columbia Investment Management Corporation; Victoria; On-site; CAD 56,000 - 65,000; Part time

Benefits offered by this job

Dialogue app access

Two paid volunteer days per year

Competitive pay

Job summary

British Columbia Investment Management Corporation (BCI) seeks a Platform Engineer ServiceNow co‑op/intern to support ITSM and internal clients. You will configure workflows, review documents, and analyze reports to optimize the ServiceNow platform aligned with business processes.

The role offers hands-on platform upgrades, troubleshooting, and automated workflow design in a collaborative team. Office location is Victoria, BC, with some hours allowed from home.

Qualifications

• University-level knowledge of computer science or mathematics is required.
• Strong analytical and problem-solving abilities with attention to detail.
• Basic understanding of IT concepts including IT service management or IT support processes.
• Familiarity with Python, JavaScript, or HTML/CSS is expected.
• Ability to learn new technologies quickly in a fast-paced environment.

Responsibilities

• Assist with configuring workflows, forms, and modules in the ServiceNow platform to meet business needs.
• Review and improve operational documents for accuracy and clarity.
• Create and analyze reports to provide insights and improve platform usability.
• Participate in platform upgrades and testing for compatibility and functionality.
• Troubleshoot and resolve technical issues reported by users for smooth operation.
• Test, implement, and document updates and new ServiceNow features.
• Collaborate to design and implement automated workflows to boost efficiency.
• Gather, analyze, and document business requirements for ServiceNow solutions.
• Develop and maintain technical documentation including user guides and procedures.
• Provide end-user support by addressing inquiries and aiding platform usage.

Skills

Analytical skills

Problem-solving

IT service management knowledge

Python

JavaScript

HTML/CSS

Communication skills

Education

University-level knowledge of computer science or mathematics

Job description

Closing Date: October 1, 2026.

Use your technical and problem-solving skills to development and implement ServiceNow solutions. The British Columbia Investment Management Corporation (BCI) is currently seeking a Platform Engineer ServiceNow co‑op student/intern to support our ITSM team and the team’s internal clients.

The Platform Engineer ServiceNow Co‑op/Intern will join our ITSM (IT Service Management) team to support the implementation, maintenance, and optimization of the ServiceNow platform within our organization. As part of the role, the co‑op student will collaborate with team members to ensure the platform is effectively aligned with business processes and operational needs.

The role is ideal for students passionate about IT service management, process automation, and platform engineering in a dynamic and collaborative environment.

WHAT YOU NEED TO KNOW

BCI manages a globally diversified portfolio of assets valued at $313.7 billion and is one of Canada’s largest institutional investors. We invest globally to support pension and other funds for more than 30 clients based in British Columbia. We are proud to have been chosen as one of Canada’s Top 100 Employers and BC’s Top Employers. These national and provincial competitions recognize employers who offer exceptional workplaces for their employees.

WHO YOU WILL WORK WITH

The Technology department is responsible for developing technology solutions that contribute to the achievement of BCI’s mission and long‑term goals. The department manages the Corporation’s business applications and information technology infrastructure, providing support to a large group of financial professionals. The department is also responsible for authoring technology‑related directives and conducting disaster recovery planning to minimize risk to the Corporation’s delivery of investment services.

WHAT YOU WILL BE DOING

• Assist the team with configuring workflows, forms, and modules in the ServiceNow platform to meet business needs
• Review and improve operational documents to ensure accuracy, clarity, and alignment with current processes
• Work on creating and analyzing reports to provide insights and improve the usability of the ServiceNow platform
• Participate in platform upgrades, including testing to ensure compatibility, functionality, and a seamless transition
• Troubleshoot and resolve technical issues reported by users to ensure smooth operation of the platform
• Participate in testing, implementing, and documenting updates and new features for ServiceNow
• Collaborate with team members to design and implement automated workflows that improve operational efficiency
• Gather, analyze, and document business requirements to support ServiceNow solutions
• Develop and maintain technical documentation, including user guides and platform procedures
• Provide end‑user support by addressing inquiries and assisting employees in effectively using the platform

REQUIRED SKILLS

• University-level knowledge of related courses (e.g. computer science or mathematics)
• Strong analytical and problem‑solving skills with attention to detail
• Basic understanding of IT concepts, including IT service management or IT support processes
• Familiarity with one programming or scripting languages such as Python, JavaScript, or HTML/CSS
• Ability to learn new technologies and tools quickly in a fast‑paced environment
• Excellent written and verbal communication skills for documentation and collaboration with team members
• Strong organizational and time‑management skills to handle multiple tasks and priorities effectively
• Enthusiasm for working in a collaborative team environment and contributing to group success

WHAT WE OFFER

• Career development and training provided by experienced IT professionals to help build current industry skills
• Work with a dynamic team in a fast‑paced environment
• The development of real‑world skills at one of the largest institutional investors in Canada
• Exposure to some of the most talented, approachable, and inspiring people in the industry
• The ability to opt‑in for access to Dialogue, a user‑friendly app that offers virtual primary care, employee and family services, and mental health supports
• Time to connect with co‑op students & interns at BCI – build your network and shared learning
• Two paid days per year for volunteering
• Competitive pay: $2,330.00 gross bi‑weekly or $2,155.00 gross bi‑weekly + vacation leave paid based on 6% of salary ($2,330.00 gross biweekly for those with (or working towards) a graduate degree
• Travel: if coming to Victoria for this work term, BCI will provide a fixed‑rate travel allowance based on your location

THE DETAILS

• Work term: Winter 2027 & Summer 2027 (January to August)
• Department: Technology
• Office Location: 750 Pandora Avenue, Victoria, BC
• Spend your off hours exploring beautiful Victoria and Vancouver Island
• All co‑ops/internships will need to be completed in person at our Victoria office with the option to work one day per week from home. Please note, some positions are not eligible for hybrid work.

Eligibility & Diversity

Note: We welcome applications from all qualified candidates who are interested in applying for this role.

You will need to be legally authorized to work in the country where this job is located.

If you currently do not have authorization or if your work permit, study permit, or visa has restrictions or is due to expire during the work term, you may not be eligible for this opportunity.

At BCI, we value diversity and believe in fostering an inclusive culture where all employees can be successful.

We are performance and client focused and value integrity; if you share these values, we want to know you.

We recognize that some skills can be learned on the job and encourage all to apply.

If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), contact us at [e-mail].

We would like to hear from you!

With our values as our anchor, it’s our people who create the environment we work in each day. BCI has been recognized as one of Canada’s Top 100 Employers – for the sixth consecutive year – and has built programs and benefits to support all our employees. To learn more about working with BCI, including our competitive benefits packages, our commitment to equity, diversity & inclusion and the Recruitment process visit our BCI Careers Page We pay our people competitively in the markets in which we compete for talent and with consideration to internal equity and job structure. We aim for actual pay to be around the median of the market for target or expected levels of performance, and around the upper quartile of the market for excellent performance. The philosophy is principles-based and emphasizes pay-for-performance, long‑term results, and meeting clients’ expectations. Our people help shape employee-focused initiatives and create the environment we work in each day – which further strengthens our culture. To learn more about our employee experience, visit our BCI Values in Action. There you will see how feedback from our employees was used to articulate our Employee Value Proposition (EVP), composed of three pillars: Performance with Purpose, Built on Collective Expertise, and Accelerating Innovation.