Technology Services Manager - IT & Innovation Leader

CU Financial Management Ltd.; Nova Scotia; Hybrid; CAD 91,000 - 109,000; Full time

Benefits offered by this job

Competitive compensation

Flexible Health and Dental Plan

Defined Contribution Pension Plan with

Tuition reimbursement

Annual wellness credit

Reduced rates on loans/mortgages

Paid volunteer time

Job summary

East Coast Credit Union in Nova Scotia is hiring a Technology Services Manager to lead the Technology Services team, improve service delivery, and automate workflows. Reporting to the Senior Manager IT & Innovation, you will drive performance, governance, and incident management to ensure secure, efficient technology for staff.

We seek a Bachelor’s in IT with 5+ years of IT service delivery leadership. You’ll partner with business leaders, manage vendors, and foster a culture of continuous

Qualifications

• Bachelor’s degree in Information Technology or a related discipline.
• 5+ years of IT leadership experience, including progressive leadership in IT service delivery.
• Experience in a helpdesk/operations environment or equivalent.

Responsibilities

• Lead, coach, and develop the Technology Services team through performance management and skills development.
• Oversee day-to-day technology services, including intake, triage, resolution, and escalations.
• Manage governance for incident, request, problem, and change management processes.

Skills

Leadership

Communication

Problem solving

Analytical thinking

Education

Bachelor's Degree in IT

5+ years IT leadership experience

Job description

East Coast Credit Union in Nova Scotia is hiring a Technology Services Manager to lead the Technology Services team, improve service delivery, and automate workflows. Reporting to the Senior Manager IT & Innovation, you will drive performance, governance, and incident management to ensure secure, efficient technology for staff.

We seek a Bachelor’s in IT with 5+ years of IT service delivery leadership. You’ll partner with business leaders, manage vendors, and foster a culture of continuous