Technology, Operations & Marketing Co-op Student

CHANGEpain Clinic; Burnaby; On-site; CAD 23,000 - 32,000; Full time

Job summary

CHANGEpain Clinic in Burnaby, BC is seeking a Technology, Operations & Marketing Co-op Student to gain hands-on experience building automation solutions in a healthcare setting.

You’ll work on projects to automate email routing, AI-driven processes, and patient communications while collaborating with IT, Operations, and QA teams. The role offers real impact and a structured learning environment in a regulated healthcare context.

Qualifications

• Enrolled in a BC post-secondary co-op program.
• Studying Information Technology, Business Technology, Operations, or a related field.
• Comfortable with Windows environments and Microsoft 365 tools.
• Strong problem-solving skills and willingness to figure things out independently.
• Good communication skills; able to explain technical concepts to non-technical staff.

Responsibilities

• Build and refine automation solutions to reduce manual work.
• Assist with IT operations, including system updates and support.
• Identify workflow bottlenecks and propose automation opportunities.
• Create SOPs and documentation for standardized workflows.

Skills

Problem-solving

Communication skills

Independent work

Team collaboration

Education

BC post-secondary co-op program

IT / Business Technology / Operations studies

Tools

Power Automate

Microsoft 365

Power BI

Job description

Technology, Operations & Marketing Co-op Student

Admin Full Time Burnaby, BC $20 CAD per hour

Changepain is a multidisciplinary pain clinic in Burnaby, BC with approximately75staff members providing comprehensive chronic pain management services. We combine medicalexpertisewith allied health services in a collaborative healthcare environment. Our IT and Operations team is focused on building automation solutions and streamlining workflows to improve both staff efficiency and patient experience.

Position Overview

We'relooking for a technically curious co-op student who wants hands-on experience building real automation solutions in a healthcare environment.You'llbe working on projects that reduce manual work, improve patient communication, and solve operational bottlenecks.You'llwork directly with our IT, Operations & QATeamto tackle workflow challenges using AI, automation tools, and creative problem-solving.

What You'll Work On

Email Automation & Workflow Optimization

• Build and refine AI-powered email categorization systems using Power Automate and Microsoft 365 tools
• Currently staff spend 2-3 hours daily sorting emails manually—you'llhelp automate routing for bookings, cancellations, prescription requests, and general inquiries
• Create rules, filters, and smart routing logic to get the right emails to the right people automatically
• Help design and test AI phone automation solutions for appointment booking and patient inquiries
• Improve our existing appointment confirmation workflow (built in Power Automate) and patient communication tracking systems
• Research and evaluatenewAItoolstooptimizeour patient experience.

IT Operations & Infrastructure

• Assist with Microsoft 365 administration tasks (user management, Teams configuration, SharePoint setup)
• Helpmaintainour internal IT ticketing system and documentation in Microsoft Teams
• SupportITinfrastructure projects includingstoragemanagementandgeneraltroubleshooting
• Assistwith hardware deployment, system updates, and general IT support as needed

Process Improvement & Data Analysis

• Identifyworkflow bottlenecks and propose automation opportunities
• Build tracking systems andanalyticaldashboards tomonitoroperational metrics
• Document processes, create SOPs, and help standardize workflows across the clinic

Marketing & Digital Content

• Create and schedule short-form content for social media (Instagram, LinkedIn, Facebook) including graphics, copy, patient stories, and health education posts
• Design and deploy email marketing campaigns for patient education, service announcements,etc.
• Track marketing performance metrics across all channels,participatein strategic brainstorming sessions, and research healthcare marketing trends to support clinic growth

Special Projects

• Explore integrations between our EMR system and other tools.Understanding what's possible and what workarounds are needed
• Test and implement AI toolssuchascustom automation bots for specific use cases

What You'll Learn

• How to build practical automation solutions that save real time and reduce manual work
• Working with healthcare IT systems including EMRs, patient communication platforms, and privacy regulations (PIPA)
• Microsoft 365 administration and Power Automate workflow development
• How AI tools can be applied to solve operational challenges in healthcare environments
• Project management, documentation, and translating technical solutions for non-technical stakeholders
• How to evaluate and implement third-party tools and platforms in a regulated healthcare setting

What We’re Looking For

Must-Haves:

• Enrolled in a co-op program at a BC post-secondary institution
• Studying Information Technology, Business Technology, Operations, or a related field
• Comfortable with Windows environments and Microsoft 365 tools
• Strong problem-solving skills and willingness to figure things out independently
• Good communicationskills.Able tounderstand andexplain technical concepts to non-technical staff

PreferredExperience:

• Experience with Power Automate,PowerBI, etc.
• Familiarity with AI tools like Claude,ChatGPTorCopilot
• Interest in healthcare technology orprevioushealthcare experience
• Shortformcontentcreation

Why This Co-op Is Different

• Real Impact:You'llbuild tools that staffusedaily.Not just theoretical projects
• Hands-On Learning:Work directly with the IT & Operations Lead with no layers of bureaucracy
• Entrepreneurial Environment:We'rebuilding solutions from scratch—you'llhave real input into how things work
• AI & Automation Focus:This is about the future of healthcare operations, not legacy IT support
• Healthcare Exposure:Gain experience in a regulated healthcare environment with privacy and compliance requirements
• Duration:8 months (January – August 2027)
• Hours:Full-time (40 hours/week)
• Compensation:$20/hour

Changepain is an equal opportunity employer and welcomes applications from all qualified candidates.