Business Analyst, Pension Platform Operations, Student Intern (Winter 2027 - 8 Months)

Healthcare of Ontario Pension Plan; Toronto; Hybrid; CAD 25,000 - 34,000; Full time

Benefits offered by this job

Hybrid work model

LinkedIn Learning access

Wellness programs

Pension plan membership (HOOPP)

Job summary

Healthcare of Ontario Pension Plan is seeking a cooperative education student to support Pension Platform Operations. You will assist with operational administration, testing, documentation, governance, and continuous improvement activities while collaborating with business and technology partners.

The placement aims to build practical business, operational, analytical, and technical skills in a collaborative environment, with exposure to Power Automate and SharePoint documentation workflows.

Qualifications

• Currently enrolled in a post-secondary co-op program in Business Technology Management, Information Technology, Computer Science, Engineering, Mathematics, Business Administration, or a related field.
• Strong analytical, problem-solving, and organizational skills.
• Excellent attention to detail and commitment to quality.
• Effective written and verbal communication skills.
• Ability to manage assigned priorities, meet deadlines, and ask questions when guidance is needed.
• Ability to work independently on structured tasks and collaborate effectively with business and technology partners.
• Curiosity, initiative, adaptability, and a strong willingness to learn.

Responsibilities

• Assist with day-to-day operational administration and assigned team activities.
• Support monitoring operational processes, queues, and work items, and escalate identified issues as required.
• Perform data validation, quality checks, production validations, and follow-up activities using established procedures.
• Assist with access administration and other structured operational requests.
• Maintain and organize SharePoint repositories, process documentation, knowledge articles, incident workaround documentation, and support materials.
• Review, update, archive, and standardize operational procedures and supporting documentation.
• Support defect retesting, issue reproduction in non-production environments.
• Document test results, update Azure DevOps work items, and collect, organize, and maintain supporting evidence.
• Support operational readiness reviews, CAB documentation, governance activities, and required follow-ups.
• Assist with maintenance and enhancement of Power Automate solutions and other operational tools.
• Participate in operational improvement, automation, and efficiency initiatives.
• Identify opportunities to improve documentation, reporting, controls, and team processes.

Skills

Analytical skills

Problem-solving

Organizational skills

Attention to detail

Written communication

Verbal communication

Time management

Independent worker

Team collaboration

Curiosity

Adaptability

Willingness to learn

Education

Post-secondary co-op program

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Teams

SharePoint

SQL

Job description

Why you'll love working here:

• high-performance, people-focused culture
• our commitment that equity, diversity and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
• learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees' career growth
• optional membership in HOOPP's world class defined benefit pensionplan, which can serve as an important part of your retirement security
• virtual fitness, yoga and meditation classes, nutritional consultations and wellness seminars
• flexible hybrid work model that embraces remote work
• the opportunity to make a difference and help take care of those who care for us, byproviding a financially secure retirement for Ontario healthcare workers

Application deadline:

September 15, 2026

Application requirements:

Resume, transcript

Job Summary

Reporting to the Manager, Pension Platform Operations, the Co-op Student supports the PPO team with operational administration, testing, documentation, governance, and continuous improvement activities. The role provides hands‑on experience supporting pension technology platforms and operational processes while working with business and technology partners.

The student will complete structured assignments that strengthen team capacity, documentation quality, testing support, audit readiness, and operational consistency. The placement is designed to build practical business, operational, analytical, and technical skills in a collaborative environment.

What you will do:

• Assist with day-to-day operational administration and assigned team activities.
• Support monitoring operational processes, queues, and work items, and **escalate** identified issues as required.
• Perform data validation, quality checks, production validations, and follow-up activities using established procedures.
• Assist with access administration and other structured operational requests.
• Maintain and organize SharePoint repositories, process documentation, knowledge articles, incident workaround documentation, and support materials.
• Review, update, archive, and standardize operational procedures and supporting documentation.
• Support defect retesting, issue reproduction in non-production environments.
• Document test results, update Azure DevOps work items, and collect, organize, and maintain supporting evidence.
• Support operational readiness reviews, CAB documentation, governance activities, and required follow-ups.
• Assist with maintenance and enhancement of Power Automate solutions and other operational tools.
• Participate in operational improvement, automation, and efficiency initiatives.
• Identify opportunities to improve documentation, reporting, controls, and team processes.

What you will bring:

• Currently enrolled in a post-secondary co-op program in Business Technology Management, Information Technology, Computer Science, Engineering, Mathematics, Business Administration, or a related field.
• Strong analytical, problem-solving, and organizational skills.
• Excellent attention to detail and commitment to quality.
• Effective written and verbal communication skills.
• Ability to manage assigned priorities, meet deadlines, and ask questions when guidance is needed.
• Ability to work independently on structured tasks and collaborate effectively with business and technology partners.
• Curiosity, initiative, adaptability, and a strong willingness to learn.

Required technical skills

• Proficiency with Microsoft Excel, Word, PowerPoint, Teams, and SharePoint.
• Strong documentation and information organization skills.
• Ability to analyze information, validate results, and identify discrepancies.
• Basic understanding of software applications and operational processes.
• Basic SQL knowledge