Technology Delivery Lead (36115)

Myticas Consulting Inc.; Montreal; Hybrid; CAD 165,000 - 207,000; Part time

Job summary

Myticas Consulting Inc. is seeking a seasoned Technology Delivery Lead to drive a ServiceNow program end-to-end for a confidential banking client in Montreal. The role requires French and bilingual capability, and supports a hybrid work arrangement in Montreal, QC.

You will own delivery across multiple streams, coordinating internal teams, vendors, and offshore partners, with a focus on governance, risk, and value realization for a retail banking transformation.

Qualifications

• Proven track record delivering complex multi-workstream programs.
• ServiceNow delivery experience required.
• Strong leadership with accountability and ability to challenge progress.
• Experience managing distributed Canada/India or offshore teams.
• Ability to manage scope, RAID, dependencies, capacity and releases.
• End-to-end ownership mindset with strong stakeholder management.

Responsibilities

• Own delivery of multiple concurrent technology initiatives from requirements through build, testing and deployment.
• Establish integrated delivery plans, milestones, dependencies and release commitments.
• Lead distributed Canada/India teams, aligning capacity and accountability with vendors and delivery partners.
• Manage scope, RAID, dependencies, capacity and delivery risks.
• Challenge progress, estimates, test coverage, defects, environments and data readiness.
• Ensure release readiness and successful production deployment, resolving blockers.
• Provide concise executive status reporting and escalations through client governance.
• Navigate cross-functional stakeholders to meet business requirements and outcomes.

Skills

Delivery leadership

ServiceNow delivery

Team leadership

Vendor management

Stakeholder management

Ambiguity management

End-to-end ownership

Distributed teams

French bilingual

Education

ServiceNow Certification

Tools

ServiceNow

Job description

Our client is looking for a seasoned Technology Delivery Lead to drive a complex ServiceNow program end-to-end for a confidential banking client. The program supports a retail banking transformation across operations, branches, contact centre and support teams, leveraging ServiceNow Financial Services Operations (FSO).

Location:

Montreal, QC, hybrid preferred

Contract:

November 2026 to April 30, 2027

Openings:

1

Language:

French required, bilingual

Target pay rate:

$120–$150 CAD/hour

Responsibilities

• Own delivery of multiple concurrent technology initiatives, from requirements through build, testing, deployment and value realization.
• Establish integrated delivery plans, milestones, dependencies and release commitments.
• Lead distributed Canada/India teams, aligning capacity, ownership and accountability across internal teams, vendors and delivery partners.
• Manage scope, RAID, dependencies, capacity and delivery risks.
• Challenge development progress, estimates, test coverage, defects, environment readiness and data readiness.
• Ensure release readiness and successful production deployment, resolving critical blockers.
• Provide concise executive status reporting and escalations through client governance and committees.
• Navigate cross-functional stakeholders, drive decisions and ensure solutions meet business requirements and intended outcomes.

Required Qualifications

• Strong technology delivery leadership with experience delivering complex, multi-workstream programs concurrently.
• ServiceNow delivery experience.
• Strong team leadership and accountability, with the ability to challenge progress and commitments.
• Experience managing distributed Canada/India or offshore teams.
• Ability to assess and challenge technical delivery, including development, testing, defects, environments and data readiness.
• Strong command of scope, milestones, dependencies, RAID, capacity and release readiness.
• End-to-end ownership mindset and strong stakeholder management skills to navigate banking stakeholders, governance and committees.
• Experience managing multiple vendors and delivery partners.
• Ability to operate effectively with ambiguity and evolving requirements.
• French-speaking and bilingual.

Nice to Have

• ServiceNow certification.
• Experience delivering ServiceNow FSO solutions.
• Banking or financial services experience.
• Montreal-based.