Technician, Skills training and competency development

Desjardins Technology Group; Brossard; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

4 weeks of flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and telework设备

Job summary

Desjardins Technology Group in Canada seeks a training and skills development technician to assist with needs analysis, training logistics and delivery. You will provide technical support and act as an internal resource to continually improve service, while training users and helping practitioners follow procedures.

The role requires adapting approaches to needs and researching processes. You will also prepare technical notes to enhance user skills and knowledge and contribute to the overall

Qualifications

• College diploma in a related field.
• Minimum two years of relevant experience.
• Knowledge of French is required.

Responsibilities

• Provide technical support for operational issues.
• Serve as internal resource and help continually improve service; train users.
• Assist with needs analysis and training logistics and delivery.
• Prepare technical notes to enhance users' skills and knowledge.

Skills

French

Education

College diploma in a related field

Job description

As a training and skills development technician, you assist with needs analysis as well as training logistics and delivery.You help with quality assurance throughout the product/service delivery process.

You serve as technical collaborator and provide discipline-specific support for your unit's activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing. You draw on your sound decision-making skills to solve technical problems and help develop and improve methods and procedures. More specifically, you will be required to:

• Provide technical support for operational issues
• Serve as internal resource person and provide operational support to continually improve service. Help roll out and maintain software and manual and automated processes. Train users
• Help prepare technical notes to enhance the skills and knowledge of users
• Help practitioners follow procedures and use your unit's tools and systems

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• College diploma in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is require

Decision quality, Drive results, Ensures accountability, Plans and aligns, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family
Human resources (FG)

Unposting Date
2026-11-4