Technician-Electrician

Koenig & Bauer US, Inc; Ottawa; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the printing industry is seeking a Service Technician–Electrician to travel to customer locations for installation and maintenance of printing presses. The role requires strong technical skills, effective communication, and a commitment to customer service. With a focus on troubleshooting and repair, the technician will ensure high-quality service while adhering to safety procedures. This position offers a competitive hourly wage and the opportunity for significant travel.

Qualifications

• Minimum two years of related experience in printing, press manufacturing, or industrial maintenance.
• Strong customer service and communication skills.

Responsibilities

• Troubleshoot electrical and mechanical components on printing presses.
• Ensure excellent customer service and manage service calls to completion.
• Maintain accurate records of work performed and parts used.

Skills

Bilingual in French and English

Customer Service

Communication

Education

High School Diploma or GED

Post-secondary technical certification

Tools

Hand tools

Electrical schematics

Job description

Job Description : Koenig & Bauer is the oldest, global printing press manufacturer in the world! For more than 200 years, we have been bringing together innovative technology and enthusiasm for tailor-made print solutions for our customers. You will find products printed on our machines all around you every day, including the Canadian and US currency in your wallet and much of the packaging in your grocery stores and big box retail stores. With the broadest product portfolio in the industry, groundbreaking machines, and a holistic service promise, Koenig & Bauer sets international standards. Our 5,500 employees worldwide generate annual sales of €1.2 billion.

Location : Ottawa or Quebec area with 100% Remote and 60-70% business travel domestically and occasional international travel

Reports to : Senior Director of Service

Standard Schedule : Monday – Friday, hours vary; must be able to work weekends, early mornings, and some evenings

FLSA Status : Non-Exempt / Hourly

Compensation : $27 - $46 per hour

Job Responsibility :

The Service Technician–Electrician travels to customer locations to install, maintain, upgrade, troubleshoot, diagnose, and repair electrical and some mechanical components on Koenig & Bauer printing presses, including pneumatic circuits and peripheral equipment such as Lithec, Baldwin, Technotrans, Harris, Bruno, and BDT. The technician interacts directly with customers, listening to their needs and asking questions to prepare for service calls. Effective communication of technical information and resolutions is essential, as is developing a plan of action to address customer issues efficiently and with quality work.

Essential Duties and Responsibilities :

• Troubleshoot electrical and mechanical components, including pneumatic circuits on presses and peripheral equipment.
• Operate various models and sizes of printing presses to diagnose performance issues.
• Use multi-meters, read schematics, pull cables, and make electrical connections.
• Troubleshoot problems via software, program modules on-site, and change parameters in devices like Mentor or frequency converters.
• Adjust sensors, switches, and troubleshoot peripheral equipment.
• Work on different press components, including down presses, washing equipment, and direct drive systems.
• Monitor power fluctuations with scopes, troubleshoot bus issues, and safety circuits.
• Install software updates and troubleshoot software issues.
• Research and investigate complex electrical and pneumatic issues, identify repairs, and execute action plans.
• Ensure excellent customer service, communicate findings, and manage service calls to completion.
• Maintain accurate records of work performed, parts used, and issues addressed.
• Adhere to customer policies and safety procedures.
• Perform other duties as needed based on business requirements.

Required Qualifications :

• High School Diploma or GED; post-secondary technical certification preferred.
• Minimum two years of related experience in printing, press manufacturing, or industrial maintenance.
• Computer literacy (email, internet, word processing, spreadsheets).
• Bilingual in French and English.
• Experience with hand tools, reading electrical schematics, and mechanical drawings.
• Strong customer service and communication skills.
• Ability and willingness to travel 60-70%, including domestic and international trips.
• Valid motor vehicle license.
• Physical ability to perform job tasks, including standing, working with hands, and exposure to dust, fumes, noise, and temperature changes.