Technician, Collection

Belron Canada Incorporated; Quebec; On-site; CAD 48,000 - 60,000; Full time

Job summary

Belron Canada is seeking a Collections Technician to manage commercial accounts receivable and drive timely payments. You will analyze accounts, negotiate settlements, and coordinate with Sales, Accounting, and Operations to resolve issues.

Ideal candidates have a DEC in Finance/Accounting or related field, about 3 years in B2B collections, and strong English/French communication with Excel proficiency. We value collaborative problem-solving and process improvements.

Qualifications

• DEC or diploma in Finance, Accounting, Business Administration or related field.
• Approximately 3 years of experience in B2B collections and accounts receivable.
• Excellent written and spoken English and French communication skills.
• Strong analytical, organizational and prioritization abilities.
• Customer-focused approach with solid negotiation skills.

Responsibilities

• Manage the collection of commercial accounts and follow up with customers.
• Analyze and reconcile customer accounts and process required journal entries.
• Negotiate payment arrangements and ensure commitments are met.
• Investigate billing disputes, refunds, and account discrepancies.
• Partner with Sales, Accounting, and Operations to resolve account issues.
• Maintain clear and accurate collection notes and account records.
• Prepare files for external collection agencies or legal action when required.
• Contribute to process improvements and new system implementations.

Skills

Collections

B2B Accounts

Negotiation

Analytical

Excel

Education

DEC in Finance/Accounting/Business Admin

Tools

AS400

Oracle

Excel

Job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

Are you organized, analytical, and comfortable building strong relationships with customers? Do you enjoy solving account issues, negotiating solutions, and making sure things get done? We’re looking for a Collections Technician to join our team and play a key role in managing our commercial accounts receivable.

What You’ll Do

• Manage the collection of commercial accounts and follow up with customers
• Analyze and reconcile customer accounts and process required journal entries
• Negotiate payment arrangements and ensure commitments are met
• Investigate billing disputes, refunds, and account discrepancies
• Partner with Sales, Accounting, and Operations to resolve account issues
• Maintain clear and accurate collection notes and account records
• Prepare files for external collection agencies or legal action when required
• Contribute to process improvements and new system implementations

What You Bring

• College diploma (DEC) in Finance, Accounting, Business Administration, or a related field
• Approximately 3 years of experience in B2B collections and accounts receivable
• Excellent communication skills in English and French, both written and spoken
• Strong analytical, organizational, and prioritization skills
• A customer-focused approach with strong communication and negotiation skills
• Intermediate knowledge of Microsoft Excel
• Experience with AS400 and/or Oracle is considered an asset

What Makes You a Great Fit

You’re organized, collaborative, and solutions-focused. You know how to balance strong customer relationships with achieving results, and you’re comfortable digging into account details to find the right solution.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration.

Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world‑class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Belron Canada has 325 service centers, 2 distribution centers, 27 warehouses and more than 1,200 employees across the 10 provinces in Canada.

We are operating several familiar household brands, including: Lebeau Vitres d'autos, Speedy Glass, Apple Auto Glass, DURO vitres d'autos, Vanfax and Belron Canada (the head office).

Belron Canada is a member of Belron International, the world leader in vehicle glass repair, replacement and advanced driver assistance system (ADAS) front camera recalibration operating in 29 countries across 6 continents.