Customer Service Representative - Speedy Glass

Belron; Mississauga; On-site; CAD 32,000 - 37,000; Full time

Benefits offered by this job

Benefits package

Pension plan

Job summary

Belron Canada is seeking an enthusiastic team member to own the customer experience in our service centre. You will handle essential admin tasks, boost store performance, and collaborate with insurance partners to maximize value for customers.

You will delight customers by cleaning interiors, windows, and assisting with minor windshield work, plus handling vehicle shuttling to the repair shop. A valid driver’s license and flexibility across locations are required.

Qualifications

• No formal education required; on-the-job training provided.
• Valid Class 5 driver’s license.
• Willingness to work at different Belron Canada locations.

Responsibilities

• Complete the administration needed to keep the Service Centre running smoothly.
• Add value to customers and identify opportunities to boost store performance.
• Work with insurance partners to help customers get the best value.
• Delight customers by vacuuming interiors, cleaning windows and assisting with minor windshield repairs.
• Shuttle vehicles to and from the repair shop.

Skills

Customer service

Relationship building

Education

No formal education required

Job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential. We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered. Ready to tap into your best and drive your career forward? Automotive glass technology is helping transform how we experience the road. At Belron Canada, we take this seriously, which is why we invest tirelessly on developing, certifying and advancing an elite force of highly trained technicians. If you want an exciting career in an environment where you get to work with sophisticated equipment every day alongside the finest experts in the field, we’d love to hear from you. We welcome applications from everyone, are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

Your role at a glance:

Your role is to take pride in owning the customer’s experience and ensuring that we have made a positive impact on their day. You will continue to make a difference by: Completing the administration required to make the Service Centre run seamlessly. Adding value to the customer and identifying opportunities to boost the store’s performance. Working with our insurance partners to help customers get the best value for their money. Delighting your customers by vacuuming vehicle interiors, cleaning windows, and helping with the occasional small repairs on windshields (don’t worry – our tools are easy to use!) Shuttling vehicles to and from the repair shop.

Who you are:

You value building relationships with customers and your teammates. You have experience in helping people whether it’s in retail, hospitality, or tourism. No formal education is required – we provide on-the-job training! Have a valid Class 5 driver’s license, and the capability to work at different Belron Canada locations within your specified geographic area.

Why Belron Canada will bring out your best:

You will be able to see the results of your work and are given the opportunity to try new things. Forget unpredictable schedules and long hours. We have a life and know you have one too. Our comprehensive benefits and pension package starts on your first day of employment. We are a growing organization where opportunities for advancement, training, and skill-development are always coming up.

Vacancy Status:

This opportunity is for an existing role within our organization.

Compensation:

Range of pay for this role is between $23.50 - $26.50 per hour. Compensation details listed in this posting reflect the range of pay. Individual pay is determined by skills, qualifications, experience, and location.

Recruitment process:

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants. We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Accessibility:

We welcome all applicants for this position and are committed to providing reasonable accommodations during the recruitment and selection process. If you are contacted for a job opportunity, please let us know if you require accommodations because of disability to ensure your fair and equitable participation throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

Belron Canada has 325 service centers, 2 distribution centers, 27 warehouses and more than 1,200 employees across the 10 provinces in Canada. We are operating several familiar household brands, including: Lebeau Vitres d'autos, Speedy Glass, Apple Auto Glass, DURO vitres d'autos, Vanfax and Belron Canada (the head office). Belron Canada is a member of Belron International, the world leader in vehicle glass repair, replacement and advanced driver assistance system (ADAS) front camera recalibration operating in 29 countries across 6 continents.