Technician - Advanced, Central Office Technician I

EPIC Information Solutions Inc.; Barrie; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading telecommunications company is looking for a Technician - Advanced to work in network transport commissioning and provisioning. The ideal candidate will manage optical systems and ensure network reliability across Canada. Successful applicants will demonstrate strong analytical skills and the ability to thrive in a dynamic environment, contributing to the company's cutting-edge technology initiatives.

Benefits

Comprehensive medical, dental, and mental health benefits

35% discount on company services

Access to exclusive offers from partners

Qualifications

• Candidates need a college diploma or equivalent experience.
• Fluency in English and working knowledge of French required.
• Ability to work autonomously in a 24/7 operational environment.

Responsibilities

• Manage activation and commissioning of transport network elements.
• Proactively monitor and resolve network performance issues.
• Collaborate with cross-functional teams to ensure customer satisfaction.

Skills

Transport Network

Analytical thinking

Problem solving

Education

College diploma in electronics or telecommunications

Tools

Microsoft Office

TDM

SONET/OTN

WDM

Job description

Req Id:423741

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be at the forefront of shaping the best digital connections and next-generation technology in Canada. You’ll join the largest, award-winning, high-tech team in our country, working with the brightest minds across many industries.

Bring your ideas and skills as we grow cutting-edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services – ensuring that our customers can stay entertained and connected anytime, anywhere.

Job Posting Details

Job Title: Technician - Advanced, Central Office Technician I (Ntwk Transport Commissioning/Provisioning), Wage schedule B
Job location address: 76 Adelaide W, Toronto (Ontario) or 40 Beacon Rd, Barrie (Ontario) or 671 de la Gauchetiere St W, Montreal (Quebec)
Job status: Regular - Full Time

Name and description of hiring department

We are seeking a qualified and highly motivated Network Transport Commissioning / Provisioning Technician to join our BFCO team. We are part of the Transport Operations team, responsible for the support and maintenance of the optical transport network across Canada and the United States. Our goal is to ensure network reliability to provide a positive experience for our customers.

Your role within BFCO will be, in particular, to contribute to the construction of the next-generation transport network. More specifically, you will be responsible for the configuration and commissioning of optical systems. You will also be responsible for provisioning new circuits on these systems to provide bandwidth to our customers (10G, 100G, 400G).

The successful candidate will rely on their strong understanding of transport network technologies to ensure network stability and performance, working both independently and collaboratively in a 24/7 operational environment. This position requires the ability to make quick decisions under pressure and a commitment to providing excellent customer service, directly contributing to the reliability of our North American network.

Main Job Duties / Accountabilities include

• Manage the activation and commissioning of various transport network elements and provision transport links
• Remotely access and configure transport equipment without causing service outages
• Continuously monitor the network, proactively identify, and resolve issues that could jeopardize network performance
• React promptly to network anomalies, make informed decisions, and implement solutions to mitigate potential impacts
• Collaborate effectively with cross-functional teams, including Field Services, the provisioning team, network managers, project managers, and L1/L2 technical support
• Work effectively as a team player, focusing on customer satisfaction and maintaining positive working relationships
• Organize and prioritize tasks efficiently in a dynamic and demanding environment

Prerequisite

• Candidates who are part of the Craft and Services bargaining unit must have;
  • A college diploma in electronics or telecommunications, or equivalent work experience
• Candidates from outside the Craft and Services bargaining unit must have:
  • A college diploma in electronics or telecommunications, or equivalent work experience
  • A minimum of a high school diploma
• Fluent in English with working knowledge in French (Ontario)
• Fluent in French and working knowledge in English (Quebec)
  • In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

Essential Qualifications / Skills

• Intermediate knowledge of Transport Network
• Intermediate knowledge of TDM, SONET/OTN and WDM technologies
• Intermediate knowledge of at least 2 of the following products
  • OM6500
  • Access Node
  • Fujitsu FW9500
  • ICN/NML
  • Nokia 1830
• Intermediate knowledge with change management (software & hardware)
• Intermediate knowledge of Microsoft Office
• Ability to work autonomously and with minimal supervision
• Ability to make decisions promptly and manage risks while under pressure
• Analytical thinking and problem solving abilities

Working Conditions

This is a 24/7 operation. The candidate may be called upon to work variable schedules according to business needs (schedules within a given day are prepared by the Company with due consideration to seniority), to participate in a standby program and work overtime as needed. Available and flexible to work days, evenings, nights, weekends, and statutory holidays as needed.

Note that many working conditions are subject to terms outlined in the collective agreement.

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union
Job Status:Regular - Full Time
Job Location: Canada : Ontario : Toronto || Canada : Ontario : Barrie || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 06/20/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role.Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada,ON, Toronto