Technician Advanced, Business Technician I

Bell Canada; Quebec; On-site; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

Bell service discount 35%

Exclusive partner offers

Job summary

Bell Canada in Quebec City is seeking a Field Technician to install, repair and maintain Bell’s services and network for business customers across Canada. You’ll be part of the Field Operations team, delivering end-to-end customer experiences on-site and ensuring network reliability.

The role requires a college diploma in electronics or telecommunications, fluency in French, and a valid Class 5 Quebec driver’s license.

Qualifications

• College diploma in electronics or telecommunications or equivalent work experience.
• High school diploma minimum.
• Fluent in French.
• Valid Quebec driver’s license (Class 5).
• Manual dexterity and ability to use hand tools.
• Capable to climb poles and ladders; work in restricted spaces.
• Ability to differentiate colored wires and maintain safety standards.
• Reliable to meet maintenance agreements and safety requirements.

Responsibilities

• Deliver services to Bell Business Market customers, installing and repairing network systems.
• Perform maintenance and upgrades on routers and switches for large business customers.
• Coordinate installation with Sales teams to ensure excellent customer service.
• Maintain operating software/hardware and escalate issues as needed.
• Manage service levels and maintain relations with customers and Bell teams.

Skills

Outside plant knowledge

Routers

Switches

Wireless technology

LAN/WAN basics

Customer focus

Clear communication

Analytical thinking

Education

College diploma in electronics or telecommunications

High school diploma

Tools

Network testing tools

Job description

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

In Field Services you will be a part of the frontline team that delivers our services to consumers and businesses across Canada. Every day, you’ll inspire others by providing the best customer experience as you install, repair and maintain Bell’s services and network for our residential and business customers.

At Bell, you’ll be on the frontline of our commitment to delivering an outstanding end-to-end experience that helps set us apart in digital connections and next generation services.

Name and description of hiring department:

The Field Operations team in Bell Canada is responsible for maintaining the outside cable network providing voice and data services to customers in the consumer Bell Business markets.

Main Job Duties / Accountabilities include

• Deliver services to Bell Business Market customers at the level of installing and repairing network systems and applications (application servers, switches, routers and other network equipment) for business customers
• Implement, upgrade, perform preventive maintenance and repair in the event of an outage for the router and switch systems of our large business customers
• Independently coordinate activities surrounding the installation of new products and services, in close collaboration with the Sales teams and in keeping with the team’s mandate, to ensure excellent customer service
• Perform maintenance and upgrades on operating software and hardware
• Escalate any event beyond his control to the support teams
• Ensure adherence to each customer’s maintenance agreement
• Manage Service Level commitments to our customers
• Maintain relations with customers and various groups within Bell Canada

As necessary, agree to undergo a background security check to meet a customer’s clearance requirement.
The technician may also be assigned to customer on site.

Prerequisite

• Candidates who are part of the Craft and Services bargaining unit must have; A college diploma in electronics or telecommunications, or equivalent work experience
• Candidates from outside the Craft and Services bargaining unit must have: A college diploma in electronics or telecommunications, or equivalent work experience
• A minimum of a high school diploma
• Fluent in French
• Hold a valid driver’s license - Class 5 (Quebec)
• Possess good manual dexterity and able to work with different hand tools
• Capable to climb telephone poles and/or climb and carry ladders
• Capable to kneel and bend and work in areas with restricted movement
• Capable of differentiating coloured wires (colour code)
• Capable to safely execute all functions/aspects of the job and meet all safety requirements associated with the work equipment

Essential Qualifications / Skills

• Intermediate knowledge of the outside plant, telecom equipment, and telecom network
• Basic knowledge with the following products: Routers
• Switches
• Wireless technology
• Basic knowledge of LAN and WAN network design
• Basic knowledge of traditional core data technologies
• Ability to act with a focus on customer satisfaction
• Ability to communicate clearly and concisely, both orally and in writing
• Analytical thinking and problem solving abilities

Working Conditions

The candidate must be able to work outdoors in various weather conditions and may be called upon to work variable schedules according to business needs (schedules within a given day are prepared by the Company with due consideration to seniority), to participate in a standby program and work overtime as needed. Available and flexible to work days, evenings, nights, weekends, and statutory holidays as needed.

Note that many working conditions are subject to terms outlined in the collective agreement.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union

Job Status: Regular - Part time

Job Location: Canada : Quebec : Quebec City

Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)

Application Deadline: 10/01/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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Bell,one of Canada's Top 100 Employers.